Frequently asked questions
E-Learning and document packs
Is e-learning the same as training online and e-training?
Yes. E-learning is an Open and Distance Learning (ODL). Also known as online learning, e-training, training (teaching) remotely (online)
Is the ISO 9001 internal audit course recognized by certification bodies?
Yes. All PQB internal audit courses (cf. T 35 to T 40) are recognized by certification bodies. The ISO 19 011 standard stipulates that the training of an auditor can be done internally and externally (see paragraph 7.4.1 c). Of course you must show the acquired skills, keep the documents as training materials, certificate of control and presence (cf. example of a certificate)
Who is the public of PQB e-learning solutions?
Everyone on Internet and wishing to improve his competences and knowledge in management systems in quality, occupational health and safety, environment and food safety
Are there prerequisite requirements to attend an e-learning?
Yes, it is necessary to have at least a small knowledge of navigation on Internet (for certain specific modules see their description)
Are there demonstrations of modules?
Yes, for the on line courses a sample (demonstration) is accessible (T 15 "ISO 9001 readiness").
For the document packs the first 3 pages can be seen (example of the first 3 pages in pdf of the course "T 16 ISO/TS 16 949 readiness")
Yes. The presentation of the modules is interactive and dynamic, it is necessary to answer questions (MCQ - multiple choice questionnaire). Each course has a MCQ beginning of 10 questions, a MCQ of several questions after every major clause or subclause and a final MCQ of 20 questions. According to the answers you will obtain recommendations to continue or revise the clause (subclause) which you did not assimilate enough. See the MCQ example
Do I need a specific software?
Not, the online training proceeds without need of application softwares from you. For the documents you need only Writer and Calc (Open Office) or Word and Excel (Microsoft), Adobe for documents pdf and a decompression program as Winzip
How long the courses are available on my account?
Every paid course (validated order) remains available in your learning account for a period of 2 months (60 days) starting from the validation date of your payment. On simple request this time is renewed.
How long the document packs are available on my account?
Every paid document pack (validated order) remains available in your account for a period of 1 year from the validation date of your payment. Meanwhile you have access to download the documents and their changes (improvements)
Are there manuals or books which I have to buy?
In theory you do not have to buy additional books or documents for your training. However, your tutor will give you his recommendations for the purchase of standards or books concerning your training if you want to go further
What are the benefits of a module?
Every training module gives you the right to:
- have an access during 2 months to your online course
- train on MCQ with notes and recommendations
- have an access during one year to download the document pack with the support and annexes of the module
- see the history of your MCQ trials and results
Can I receive help at any time?
According to the type of accompaniment that you wish to obtain, you will have an online answer (working days) or by e-mail in 24 hours (CONTACT)
Can I begin one or more courses or download one or more documents at the same time?
For the courses, be realistic and start only one module at the same time! For the documents on the other hand there is no limit!
Can I download the whole of a training module to use it on my computer once disconnected?
No, that is not possible: the online training background functions only when you are connected. The software records the history of your answers to the various questionnaires
Will I receive a certificate at the end of the course?
Yes. At the end of the course (after the final MCQ) you can download your certificate of control and presence of the training module (example of a certificate). To access the last MCQ you must have successfully passed the MCQ's of the training module (you can repeat as many times as you want each MCQ). When you have scored at least 15 out of 20 for the last MCQ ("end") you can download your "Certificate of control and presence" with your name, surname, the title of the course, length in hours of the course, the training period and the course presence history of the MCQ with the dates
Hardware (pc and Internet)
Do I need a broadband Internet access?
It is not necessary to have a broadband Internet access. A connection with phone modem (56K) is enough, but the speed will be a little (or much) slower!
Which navigation system should be used?
The display of the site is optimized for Mozilla Firefox 2 or later (3) and Internet Explorer 6 or later (7)
Do I need to be online during my training?
Yes, because the online training proceeds directly on Internet. After each disconnection you must connect again passing by "My account"
Is it possible to connect to my course at my office or the house or even abroad?
Yes, the PQB courses are available 24 hours non stop everywhere you can connect to Internet!
Do I need to buy a powerfull computer?
An access to Internet is essential to follow the courses (broadband access advised). The equipment necessary is a computer PC or Mac with at least:
- Processor Pentium II 233Mhz (or equivalent)
- Memory: 64 MGo RAM
- Free HDD space: 1 GB
- Modem 56 k or broadband access
- Screen resolution: 800 x 600 & 256 colors
- Do not forget to check if your antivirus program is updated!
Prices and payment
How much does an online course cost?
The prices vary from a module to another, but are between 100 and 200 Euros ex. VAT
How much does a document pack cost?
The prices vary between 9 to 31 Euros ex. VAT. For specific orders ask a tender!
How much does the services cost?
The trainings on the spot vary from one training to another, but are between 500 and 1000 Euros ex. VAT per day. Ask for a tender!
Yes. If you are living or working in a country outside the European Union the price is exempt of VAT (without value added taxe)
Yes. The payments via PayPal are easy, fast and secured
How can I carry out my payments?
Via PayPal online transaction, by check or bank transfer. From abroad you can pay with postal order or with Western Union transfer
The steps to pass an order for a PQB course for the first time can be seen at "How to pass an order"
What kind of invoice will I receive?
The invoice which you will receive is with (separeted) VAT for the European Union. For the other countries it is without VAT (if you have paid without VAT)
When will I receive my invoice?
On receipt of your payment
User and password
What shall I do when I have paid my order but haven't received my password?
Check your Spam mailbox if you do not have a letter entitled "PQB: How to access to your account." Inside is your ID (e-mail address) and your password. Otherwise write a letter to the address given in "CONTACT" or request a new password (see next question)
What shall I do if I forget my user name and password?
Your identifier (user name) is your email address. If you have forgotten your password, write again your email address in "MY ACCOUNT" and you will receive an email with your new password
How can I see the history of my trainings and documents?
In "MY ACCOUNT" you have access to the history of your orders and courses up to one year back
What can I do when my password is not recognized despite the validation of my order?
Your connection to the Internet from a network is with some restrictions. Ask help from your web administrator. Otherwise make a connection to the site PQB from another Internet point or write a letter to the address at "CONTACT"
Can I share my account with other people (colleagues, friend...)?
No. When you bought the access to a PQB training module it is strictly personal. Your identifier and password are unique
Assistances for E-Learning
At the beginning, during and at the end of each course the evaluation is done using MCQ's (multiple choice questionnaire)
How the competences are evaluated at the end of the course?
Each online training is ending with an evaluation a MCQ of 20 questions. You can access to the final MCQ only after the other MQC's are passed with success (note at least 15 out of 20)
Will I receive a certificate at the end of the training?
Yes. At the end of the training (after the final MCQ) you can download a control and presence certificate (see example)
Documents
How long is it necessary to download a pack of documents?
The download time depends on the speed of your Internet access and of the weight of ZIP file, in general that does not take more than several minutes if not a few seconds
Can I print a document without downloading it?
Each document to which you have access gives you the possibility of downloading it on your computer and of printing it. You can print all that is on your screen
If your Internet connection passes via a Proxy server ask assistance from your web adminstrator, who will be able to solve your problem quickly
I do not remember any more where I downloaded the documents on my hard disk. What do I have to do to find them?
The simplest way is to download any document (or the same one) and to remember the place where your pc will ask you to save it, it is surely the same place
Others
Can I give up my purchase of a PQB course or document?
Yes. Of course it is enough for you to show that the course or the document does not match the description, you can do it within 7 days without having any future obligation towards PQB
Fields of activity:
- ISO 9001
- ISO/TS 16 949
- ISO 14 001
- OHSAS 18 001
- ISO 22 000
- ISO 19 011
- QSE
- Audits
- FMEA
- Kaizen
- COQ
* France only
