Tuesday, April 16 2024

G 15 IZOGOOD 9001 - Decrypt the quality standard ISO 9001 while having fun - Online game

Online game G 15 IZOGOODŽ 9001- Decrypt, understand and assimilate the requirements of your quality management system ISO 9001 while having fun

 
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G 15 IZOGOOD 9001 - Decrypt the quality standard ISO 9001 while having fun - Online game
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See the online course T 15v15 ISO 9001 Readiness

See the online course T 35v15 ISO 9001 Internal audit

See the online training package T 65v15 ISO 9001
 

 WHY NOT ENRICH YOUR KNOWLEDGE OF THE ISO 9001 STANDARD WHILE HAVING FUN?

 

THE GAME

 
The G 15 IZOGOOD® 9001 online game is aimed at:
 
  • anyone who wants to discover the ISO 9001 standard
  • anyone who wants to improve their knowledge of the ISO 9001 standard
 
 
The IZOGOOD® 9001 online game allows you to explore the different aspects of the ISO 9001 standard through more or less difficult questions by addressing:
 
 
  • threats or opportunities by the 50 RISK cards
  • requirements of the standard by the 50 MCT (multiple choice test) cards
  • good or bad  practices by the 50 PRACTICE cards
  • case examples by the 50 CASE cards
 
Each card includes a commentary with explanations of the relevant paragraph.
 
The G 15 IZOGOOD® 9001 online game will help you gain a better understanding and in-depth knowledge about the ISO 9001 standard while having fun.
 
The clauses and main paragraphs (sub-clauses) of the ISO 9001 standard will be more understandable and the requirements easier to assimilate and apply.
 
Whatever the function of the player, his responsibility and his level of knowledge of the standard, he will deepen his discernment of the essential points of the quality management system.
 
The benefits of an online game are, among other things, to allow:
 
  • the assimilation of knowledge related to the ISO 9001 standard
  • a more homogeneous understanding:
  • content
  • specificities and
  • requirements of the ISO 9001 standard
  • verification of achievements
  • playful learning of the norm
  • better prepare for certification or follow-up audit
 

CONDITIONS

 
You have access to the game for two months and to the annexes for one year.
 
You can play as many times as you want.
 
You can download and read the documents. You can print the annexes, it can help you.

Read more

Public

Anyone involved in introducing, implementing, maintaining, consulting, training and improving a quality management system based on ISO 9001:

 

  • worker
  • operator
  • technician
  • consultant
  • trainer
  • adviser
  • leader of the ISO 9001 certification project
  • director
  • quality manager
  • metrology manager
  • maintenance manager
  • project Manager
  • quality technician
  • quality assistant
  • quality operator
  • quality manager
  • internal auditor
  • student
Gamer's booklet

 iso 9001

 

 

 

 

GAMER’S BOOKLET

 


Table of contents

 

1. Rules of the game
2. Glossary
3. Cards

 


 
1. Rules of the game

The game is intended for one person, but nothing prevents playing in a small group, it will be much more fun.
 
The game is compatible with recent versions of web browsers. Otherwise the game can be slow.
 
A gaming session lasts on average between half an hour and 2 – 3 hours. You can play as many times as you like during your 60-day access and learn a lot about the game's standard.
 
The goal of the game is to get to the last space (Arrival) as quickly as possible. arrival
 
The standard requirements and comments are on the pqbweb.eu site. A free quiz on standard's requirements is provided at the top of the requirement's page. This allows you to discover, decrypt and become familiar with the requirements of the standard.
 
Having a copy of the game's standard at hand (not supplied with the game) is a prerequisite.
 
The board of the game is a city and a journey of the car.
 
At the top left you have a clock with the elapsed time. At the top right you have a help and a button to quit the game.
 
At the bottom left you have a button to mute the sound. At the bottom in the middle you have the total of stars earned. bleu At the bottom right you have a button with a link to the standard's requirements page.
 
At the beginning the car is parked at the Start space.  
 
The game starts by clicking on the START GAME button.
 
The sequence of spaces (types of cards) is as follows:
 
  • RISK - threat or opportunity - silver
  • MCT - multiple choice test - green
  • PRACTICE - good or bad practice - orange
  • CASE – situation, challenge and solutions - blue
 
You have also 4 Maintenance spaces maintenance  and 4 Padora’s box spaces Pandora .
 
Each type of card contains 50 cards; the response of each card is linked to a paragraph of the game's standard.
 
Each card is shown with the following steps:
 
  • step 1. The back of the card with the type of card, the number (from 1 to 50) and the number of stars (from one to three) in blue, white and red  bleu, blanc, rouge
  • step 2. The type of card, its number, the question (for example: Is the following statement more of a threat or an opportunity?), the statement (for example: The scope of the QMS describes the main activities of the company) and the star
  • step 3. Possible answers (sometimes more than one answer is correct) a green emoji (for a correct answer) good and a red emoji (for a wrong answer) bad
  • step 4. The paragraph of the standard and a comment for the correct answer or a comment for the incorrect answer
 
The car starts and lands on the Risk space. risk
 
The card number is random. In relation to the difficulty of the question the stars are one, two or three.
 
If you guessed the correct answer, the car advances as many spaces as the question contain stars.
 
If you have not guessed the correct answer (or answered partially) the car stalls on the same space and the next card will be of the same type.
 
If you land on a Maintenance space maintenance or a Pandora's box space Pandora , you may be lucky or unlucky. From the trunk of the car or from Pandora's box comes a random luck or bad luck card. Luck is a Joker card joker and your car advances 3 spaces. If the bad luck card bad luck comes out of the trunk or the box, your car moves back 3 spaces.
 
If a second person is next to you and has printed this booklet, the difficulty of the game can be increased by asking, among other things, these questions:
 
  • What is the clause and sub-clause (paragraph) of the standard related to the question asked?
  • Can you give an example from your department related to this question?
 
When you have arrived for the first time at the Arrival space, you can download your Certificate of participation in the IZOGOOD® game. certificate 
 
The educational objectives of the game are to allow each player:
 
  • identify whether a risk is more of a threat or an opportunity
  • enrich their knowledge of the requirements of the standard thanks to multiple choice questions
  • to guess if a statement is rather a good or a bad practice
  • to study for each proposed case the situation, the challenge and to find the right solution (one or more correct solutions are possible)
  • to decrypt the clauses and paragraphs of the standard and to assimilate the requirements
 
Some questions have a hint of humor (even if the boss forgot to say it).
Relax, it's just a game. smiley
 
A bias is inevitable as to the “right answers” to be retained, in particular for the RISK or PRACTICE cards.
 
Below are two examples:
 
First example: RISK 01 card. Is the following statement more of a threat or an opportunity? "The most important thing is that the company's strategy has been established in the past"
One could answer that it is a threat or an opportunity but it depends on the date on which the strategy was defined.
 
If you answer that it is a threat, you are right because it is not specified when the previous strategy was developed (one year ago, 10 years ago). So there is missing information. But you might say it's an opportunity because you think "in the past" means 2-3 years.
 
Second example: PRACTICE card 02. Is the following statement more of a good or bad practice? "To determine the challenges of the context, the analysis of the competitive environment is a priority"
One could answer that it is a good practice or a bad practice but it depends on the understanding of what takes priority. It is relative because each company has a particular context and a way of determining the issues. We believe this is a bad practice because top management must first determine the internal and external issues. But it is legitimate to answer that it is a good practice because there is not really an order of priority to determine the issues of the context where all the interested parties are to be analyzed.
 
Thus, the answers and the relevance of the comments presented are questionable; in the end the truth is sometimes relative.
 
The  IZOGOOD® games were created and produced with great care. Thank you in advance for informing us of any points of progress that you have identified via this link: https://www.pqbweb.eu/contact.php

 
 
2. Glossary


The beginning of wisdom is the definition of terms. Socrates

 

Some specific quality terms:

Audit: a systematic and independent survey to determine whether activities and results comply with pre-established measures and are capable of achieving the objectives

Audit evidence: demonstrably true data related to audit criteria

Concession (after production): written authorization to deliver a nonconforming product

Conformity: fulfillment of a specified requirement

Continual improvement: permanent process allowing the improvement of the global performance of the company

Corrective action: action to eliminate the causes of nonconformity or any other undesirable event and to prevent their recurrence

Customer: anyone who receives a product

Customer satisfaction: top priority objective of every quality management system related to the satisfaction of customer requirements

Documented information: any support allowing the treatment of information

Effectiveness: capacity to realize planned activities with minimum effort

Efficiency: financial relationship between achieved results and used resources

External provider (supplier): an entity that provides a product

Indicator: value of a parameter, associated with an objective, allowing the objective measure of its effectiveness

Inspection: the actions of measuring, testing and examining a process, product or material to establish whether requirements are met

Interested party: person, group or company affected by the impacts of an organization

Management review: a periodic survey carried out by top management of the management system for its continual improvement

Management system: set of processes allowing objectives to be achieved

Nonconformity: non-fulfillment of a specified requirement

Organization (company): a structure that satisfies a need

Performance: measurable and expected results of the management system

PEST: Political, Economic, Sociological, Technological. Analysis to identify the influence of external factors 

Process: activities which transform inputs into outputs

Process approach: management by the processes to better satisfy customers, improve the effectiveness of all processes and increase the global efficiency

Product (or service): every result of a process or activity

Quality: aptitude to fulfill requirements

Quality management: activities allowing the control of a company with regard to quality

Quality objective: quality related, measurable goal that must be achieved

Requirement: explicit or implicit need or expectation

Review: a survey of a file, product, process so as to verify if pre-set objectives are achieved

Risk: probability of occurrence of a threat or an opportunity 

SWOT: Strengths, Weaknesses, Opportunities, Threats. Tool for structuring a risk analysis 

Top management: group or persons in charge of the company’s control at the highest level

Traceability: the aptitude to memorize or restore all or part of a trace of executed functions

Validation: notice that the application of any process, product or material allows expected results to be achieved 

 

Verification: the periodic inspection survey of compliance of a process, product or material 

 

Remark 1: the use of ISO 9000 definitions is recommended. The most important thing is to determine a common and unequivocal vocabulary for everyone in the company.
Remark 2: documented information is any information which we must maintain (procedure ) or retain (record ). 

 

3. Cards

 

Examples of the first 3 cards

 

first 3 cards

 

 

risk

RISKS

Recurring question: Is the following statement more of a threat or an opportunity?

 

RISK 01 Most important is that the organization's strategy has been established in the past

Threat

§ 4.1

 three

Every three years on average, it is necessary to check the adequacy of the strategy to the context of the organization, the expectations and the requirements of the interested parties

 

RISK 02 The context of the organization is something that can be taken into consideration (even if the boss forgot to say it)

Threat

§ 4.1

 two

This is a requirement of the standard and it is unavoidable. This is part of the first work to be done since the validation of the organization's strategy depends on it

 

RISK 03 Seeking to anticipate the evolution of customer expectations is wasted time (if the boss said so)

Threat

§ 4.2

 one

 

The objective of the organization is to satisfy its customers in the long term – to understand the evolution of their expectations is a key factor of success for the future

 

 

MCT

MCT's (multiple choice testS)

 

MCT 01 Only one of the following statements is correct. Can you name which one?

 

  1. A product can be certified ISO 9001
  2. A service can be certified ISO 9001
  3. The management system of an organization can be certified ISO 9001
  4. Any organization with more than 100 people shall be ISO 9001 certified
§ 0.1              one
 

A product is certified from a technical point of view according to a reference system, such as CE 023 for a medical device, for example. A service, in the sense of service delivery, cannot be ISO certified. Only the management system of an organization can be certified ISO 9001. Certification is voluntary for any organization, whatever the size

 

MCT 02 In the 7 principles of quality management (even if the boss has no opinion), we can find:

 

  1. Quality approach
  2. Engagement of people
  3. Quality policy
  4. Risk-based thinking
§ 0.2              three
 

The quality approach is a broader concept than a principle. The policy builds on the 7 principles and provides a framework for setting objectives. Risk-based thinking enters into ISO 9001 version 2015 but not in the 7 principles of quality management

 

MCT 03 In the Deming cycle, the A stands for:

 

1. Analyze

2.Act

3. Improve

4. Adopt

§ 0.3            one

In the DEMING cycle, the data analysis is in the C (Check), the support is in the D (Do); Act or Adapt corresponds to step A

 

 

Practices

PRACTICES

 

Recurring question: Is the following statement more a good or a bad practice?

 

PRACTICE 01 The diagnosis of the organization context includes the main external and internal issues (even if the boss doesn't know about it)

 

Good practice
§ 4.1   
one

xxx

 

To understand the context of the organization, top management must prioritize internal and external issues
 

PRACTICE 02 To determine the issues of the context, the analysis of the competitive environment is a priority

 

Bad practice
§ 4.1      
two
 

Top management must first determine internal and external issues
 

PRACTICE 03 The analysis of the needs and expectations of interested parties is independent of the products and services of the organization

 

Bad practice
§ 4.2      
two

 

The organization's products and services must take into account the needs and expectations of interested parties
 
 
 

cases

CASES

 

CASE 01 CONTEXT
 
Situation: external and internal issues influence the strategic direction and the overall performance of the organization
Challenge: how can we understand the influence of external and internal issues?
To understand the context of the organization, we must:
 
Solution 1: regularly monitor and review issues
Solution 2: determine the positive or negative influence of each issue
Solution 3: use SWOT and PEST tools
§ 4.1              three
 
All these activities are very useful for analyzing the context
 
 
CASE 02 CUSTOMERS AND NEEDS
 
Situation: for some months the organization has had stagnating sales. Nonconformities have begun to fill the prison
Challenge: what solution should be chosen to reverse the situation?
Solution 1: stand out from the competition with very low prices
Solution 2: recruit a marketing agent out of a top college
Solution 3: contact the customer and identify the problem
§ 4.2              one
 
Setting very low prices is daring but it is not a guarantee of success and can have disastrous financial consequences
A new marketing agent can bring profits but it is time consuming and requires a significant investment
Find the causes of the intolerable amount of nonconformities and quickly set up a plan of action. Then, openly discuss it with customers, as understanding their needs and expectations is a prerequisite for the recovery of the organization
 
 
CASE 03 SCOPE OF THE QMS
 
Situation: we need to maintain the scope of the QMS in the form of documented information
Challenge: what must we do to determine the scope of the QMS?
Solution 1: justify each non-applicable requirement in a documented information
Solution 2: maintain the scope of the QMS (sites, processes, products and services) as documented information
Solution 3: base the scope of the QMS on the business context, the requirements of interested parties and the products and services provided
§ 4.3            one  

 

 All these activities are useful for determining the scope of the QMS

 

Certificate

  certificate