Sample course - ISO 9001 readiness

• its content
• its principles
• its requirements
• the stakes

Get used to:

• quality approach
• quality management system (QMS)
• process approach
• quality terminology
• continual improvement
• tools for ISO 9001 certification

Readiness for implementation, certification, maintenance and improvement of your quality management system so as to be able to:

• increase stakeholder satisfaction
• improve economic and financial results
• demonstrate conformity to customer, statutory and regulatory requirements

None

• pilot of ISO 9001 certification project
• director
• quality director
• quality manager
• metrology manager
• safety manager
• maintenance manager
• project leader
• quality correspondent
• quality technician
• quality assistant
• quality operator
• quality mission personnel
• internal auditor
• student

• quality approach (quality management principles, PDCA cycle)
• standards
• process approach (definitions, process types, mapping)
• QMS requirements (organization, documentation)
• management responsibility (commitments, management review)
• resource management
• product realization
• measurement, analysis and improvement (audits, nonconformities, corrective and preventive actions)

• Presentation
• MCT (multiple-choice test) Beginning (10 questions)
• 1 Quality approach
• 1.1 Background
• 1.2 Scope
• 1.3 Principles and steps
• 2 Standards and definitions
• 2.1 Standards
• 2.2 Definitions
• MCT Quality approach (8 questions)
• 3 Process approach
• 3.1 Process
• 3.1.1 Management process
• 3.1.2 Realization process
• 3.1.3 Support process
• 3.2 Process mapping
• 3.3 Process approach
• MCT Process approach (6 questions)
• 4 QMS requirements
• 4.1 General requirements
• 4.2 Documentation
• MCT QMS requirements (8 questions)
• 5 Management responsibility
• 5.1 Commitments
• 5.2 Management review
• 6 Resource management
• MCT Management responsibility (7 questions)
• 7 Product realization
• 7.1 Planning
• 7.2 Customer
• 7.3 Design and development
• 7.4 Purchasing
• 7.5 Production
• 7.6 Monitoring and measuring
• MCT Product realization (12 questions)
• 8 Measurement, analysis and improvement
• 8.1 General
• 8.2 Internal audit
• 8.3 Nonconforming product
• 8.4 Analysis of data
• 8.5 Improvement
• 8.5.1 Continual improvement
• 8.5.2 Corrective action
• 8.5.3 Preventive action
• MCT Continual improvement (9 questions)
• MCT End (20 questions)

15 hours online on average (according to knowledge and aptitudes this duration can vary individually). One hour of online training is equivalent to at least 2 hours of training on the spot

• interpret the requirements of the ISO 9001 standard
• take part in the development of the quality policy and the quality objectives
• take part in the implementation of the document system
• understand and implement the 8 quality principles
• evaluate the ISO 9001 certification project
• be familair with the steps and tools for implementation of your QMS

• dedicated Internet site
• specific online training module
• Open and Distance Learning (ODL) teaching
• your training history:
  • the time you have passed on each clause and subclause of the module
  • the record of the score of all your trials of the MCTs (multiple-choice tests)
• level test at beginning of the training
• 8 tests (MCTs) with comments, notes on a 20 point scale and recommendations
• online tutorial :
• a follow up of acquired material and the progress of each trainee
• online or by e-mail within 24 hours
• personalized answers to questions
• advice and recommendations about documents, books and useful links
• delivered certificate of attendance and control at the end of the training (example)

Open access