T 35 - ISO 9001 internal audit

• locate the audit in the quality approach
• identify the stakes
• understand the requirements
• control the tools

Get used to :

• best practices
• good behavour
• the terminology
• the questionnaire
• the report

To conduct an audit according to ISO 19 011 so as to be able to:

• improve the capacity to satisfy stakeholders
• verify the conformity to practices and effectiveness of the processes
• determine the effectiveness of the ISO 9001 quality management system

Basic knowledge of ISO 9001, rudiments of ISO 19 011

• quality director
• quality manager
• metrology manager
• safety manager
• maintenance manager
• QSE manager
• internal auditor (present or future)
• quality correspondent
• quality technician
• quality assistant
• quality operator
• person in charge of specific system, process or product audit
• future auditee
• student

• scope
• normative references
• principles
• audit programme (responsibilities, records)
• audit conducting (objectives, evidence, conclusions)
• auditor competences (knowledge, training)

• Presentation
• MCT (multiple-choice test) Beginning (10 questions)
• 1 Scope
• 2 Normative references
• 3 Definitions
• 4 Principles
  • 4.1 Management principles
  • 4.2 Audit principles
  • 4.3 QMS performance
• MCT Internal audit (4 questions)
• 5 Audit programme
• 5.1 General
• 5.2 Objectives
• 5.3 Responsibilities
• 5.4 Implementation
• 5.5 Records
• 5.6 Audit programme review
• MCT Audit programme (7 questions)
• 6a Audit preparation
• 6.1 General
• 6.2 Initiating
• 6.2.1 Objectives, scope and criteria
• 6.2.2 Situations and feasibility
• 6.2.3 First contact
• 6.3 Document review
• 6.4 Preparing the audit
• MCT Audit preparation (7 questions)
• 6b Conducting an audit
• 6.5 Conducting an audit
• 6.5.1 Opening
• 6.5.2 Audit evidence
• 6.5.3 Audit conclusions
• 6.6 Audit report
• MCT Conducting an audit (5 questions)
• 7 Auditor competences
• 7.1 General
• 7.2 Personnal attributes
• 7.3 Knowledge and skill
• 7.4 Training
• 7.5 Auditor evaluation
• MCT Auditor competences (4 questions)
• MCT End (20 questions)

10 hours online on average (according to knowledge and aptitudes this duration can vary individually). One hour of online training is equivalent to at least 2 hours of training on the spot

The methods how to organize and conduct the audit:

• build the audit plan
• control the questionnaire
• know how to avoid the conflicts
• analyse the documents
• show the strong points
• detect the improvement opportunities
• make so that conclusions are accepted
• write the audit report
• initiate the actions
• follow-up the actions

• dedicated Internet site
• specific online training module
• Open and Distance Learning (ODL) teaching
• your training history:
  • the time you have passed on each clause and subclause of the module
  • the record of the score of all your trials of the multiple-choice tests (MCTs)
• level test at beginning of the training
• 6 tests (MCTs) with comments, notes on a 20 point scale and recommendations
• online tutorial :
• a follow up of acquired material and the progress of each trainee
• online or by e-mail within 24 hours
• personalized answers to questions
• advice and recommendations about documents, books and useful links
• delivered certificate of attendance and mastery at the end of the training

Training access is 60 days from the date of validation of your order, after which your access ends