Case: Interested parties T 21

Introduction

How to better determine the relevant interested parties

Scope: Production or service company

Target group: Quality manager, department heads

Situation

In a company called Nicetoy, Mr. Thenose, quality manager, brings together the heads of some departments to update the relevant interested parties of the company. After a discussion in which everyone had a say, a consensus emerged on the interested parties.

Mr. Thenose has established three lists by priority:

List A: customers, employees, consumers, shareholders, investors, external providers, industry organizations, industry associations, legal authorities, regulators, partners, competitors, certification bodies, fire department, ambulance, local associations, NGOs, press, TV, radio

List B: employees, customers, consumers, shareholders, investors, external providers, industry organizations, industry associations, legal authorities, regulators, partners, competitors, certification bodies, fire department, ambulance, local associations, NGOs, press, TV, radio

List C: shareholders, certification bodies, external providers, customers, employees, consumers, investors, industry organizations, industry associations, legal authorities, regulators, partners, competitors, fire department, ambulance, local associations, NGOs, press, TV, radio

Challenge

Which is the most relevant list?

Solution 1. List A

Solution 2. List B

Solution 3. List C

 

Possible answers