4 Context of the organization T 19                    pdca p

 

4.1 The organization and its context

External and internal issues that affect the IMS

Requirements Q, S, E (see also the quizzes Q, S, E)

4.1 

The two most important things in a company do not appear in its balance sheet: its reputation and its people. Henry Ford

To successfully implement an integrated QSEquality, safety, environment, management system, we must understand and evaluate everything that can influence the reason for being and business performance. You should think carefully about some key activities:

The SWOT and PESTEL analyses can be useful for relevant analysis of business context (cf. annex 05). record

A list of external and internal issues is created by a multidisciplinary team. Each issue is identified by its level of influence and control. Priority is given to issues with great influence and poor control.

Minute of relaxation. Game: Context of the company 

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4.2 Needs and expectations of interested parties

Understanding the requirements of interested parties

Requirements Q, S, E

4.2

There is only one valid definition of a business purpose: to create a customer. Peter Drucker

To understand the needs and expectations of interested parties, we must begin by determining those who may be affected by the integrated management system, such as:

A list of interested parties is carried out by a multidisciplinary team. Every interested party is identified by its level of influence and control. Priority is given to interested parties with great influence and poor control.

True story 

The customer is king but we still can fight against rudeness. This example is from the restaurant La petite Syrah in Nice and its coffee prices:

“A coffee”...................................7 €
“A coffee, please”...............4,25 €
“Hello, a coffee, please”....1,40 €

Anticipating the reasonable and relevant needs and expectations of interested parties involves:

When a requirementexplicit or implicit need or expectation (see also ISO 9000, 3.1.2) is accepted, it becomes an internal requirementexplicit or implicit need or expectation (see also ISO 9000, 3.1.2) of the IMSintegrated management system.

Quality means including the customer's point of view from design to final recycling

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4.3 Scope of the integrated management system

Determining the scope of the IMS

Requirements QSE

 4.3

In many areas, the winner is the one who is best informed. André Muller

The scope (or in other words, the perimeter) of the integrated management system is defined. When a requirementexplicit or implicit need or expectation (see also ISO 9000, 3.1.2) cannot be applied, a justification is included in the documented information  that is maintained and is available to any interested party.

The specific context of the company is taken into account to determine the scope of the IMSintegrated management system including:

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4.4 Integrated management system and its processes

IMS requirements, processes and IMS interactions

Requirements Q, S, E

4.4

If you cannot describe what you are doing as a process, you do not know what you're doing. Edwards Deming

The requirementsexplicit or implicit need or expectation (see also ISO 9000, 3.1.2) of the QSEquality, safety, environment standards cover:

To do this:

The QSEquality, safety, environment manual is not a requirementexplicit or implicit need or expectation (see also ISO 9000, 3.1.2) of QSE standards but it is always an opportunity to present the company, its IMSintegrated management system and its procedures and processes (cf. annex 07). record

The ISO guide “The integrated use of management system standards” of 2018, contains relevant recommendations on the integration of management systems.

point Pitfalls to avoid:

The requirementsexplicit or implicit need or expectation (see also ISO 9000, 3.1.2) of the three standards ISO 9001, ISO 45001 and ISO 14001 are shown in figures 4-1, 4-2 and 4-3:

iso 9001 requirements
Figure 4-1. The requirements of the ISO 9001: 2015 standard

ISO 45001 requirements
Figure 4-2. The requirements of the ISO 45001: 2018 standard

iso 14001 requirements
Figure 4-3. The requirements of the ISO 14001: 2015 standard

The requirements of the standards ISO 9001, ISO 45001 and ISO 14001 are complementary when they are not identical (cf. annex 08). record 

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The rest of the T 19v18 IMS QSE readiness version 2018 training is accessible on this page.

See also the training T 39v18 Internal audit IMS QSE and the training package IMS QSE.

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