MCT COQ approach

1. The objectives of the COQ approach are often:

• Increase market share
• Establish and distribute COQ indicators
• Educate staff
• Improve internal communication
• Lower prices

2. Controlling the costs of obtaining quality allows us, among other things, to:

• Identify and eliminate waste
• Stimulate the continual improvement process
• Set priorities knowingly
• Achieve unsuspected savings
• Search the culprit for the costs

3. The prerequisites for the implementation of the COQ approach include:

• The cost calculation method is established
• Total top management involvement
• The staff suggestion system is well established
• An inventory is carried out

4. Joseph Juran classifies the costs attributable to poor quality into the following categories:

• Failures
• Internal failures
• External failures
• Quality measurement
• Prevention

5. Armand Feigenbaum says that the hidden factory corrects the mistakes of the official factory up to:

• 20%
• 60%
• 40%
• 30%