Case: Delegate work T 47
Introduction
How to delegate some of the work
Scope: Production or service company
Target group: quality director, production manager, QSE manager, accounting manager, customer
Situation
Ms. Thecheek, quality director at Nicetoy, asks Mr. Thenose, QSE manager, to give her, at the end of this week an overview of the annual report on the costs of obtaining quality (COQ). Mr. Thenose prepares the input data for the management review for May 15, but this week must go see Mr. Verynear, quality manager of the customer Perfectoy and also Miss Overthere of the supplier Thetoy.
To respond to Ms. Thecheek in time, Mr. Thenose can try to do the work himself or ask for help from colleagues Mr. Theback, production manager and Mr. Thechest, accounting manager
Challenge
Solution 1 To finish the preview of the report on time, Mr. Thenose decides to work a few more hours in the evening because he does not rely much on the help of Mr. Theback and Mr. Thechest
Solution 2 To finish the preview of the report on time, Mr. Thenose chooses to postpone the visits to the customer Perfectoy and the supplier Thetoy for next week
Solution 3 To finish the preview of the report in time, Mr. Thenose asks his colleagues Mr. Theback and Mr. Thechest for help. After their negative answers (no time, it's not my job) Mr. Thenose finishes the overview of the report by postponing certain daily tasks and does not forget to complain to Ms. Thecheek about the behavior of his colleagues
Solution 4 To finish the overview of the report on time, Mr. Thenose explains the importance and the urgency of the service requested from his colleagues Mr. Theback and Mr. Thechest by promising them a gesture in return. Mr. Thenose does not change the dates of the visits to the client Perfectoy and the supplier Thetoy