MCT Beginning

1. The sell and purchase processes are:

• Management processes
• Realization processes
• Support processes

2. Top management commits to:

• Share the vision
• Clarify the mission
• Establish the strategic plan
• Establish the quality policy
• Determine customer needs and expectations

3. The results of the internal audit:

• Are outputs of the management review
• Are inputs of the management review
• Allow to find opportunities for improvement of the QMS

4. Tips for building customer loyalty:

• Regularly transmit the information to the departments concerned
• Show every customer that they are special
• Be responsive to any complaint
• Send customer satisfaction surveys often
• Avoid making promises you can't keep

5. The quality manager knows, among other thinhs, how to:

• Get organized
• Make time an ally
• Keep other wait
• Delegate work
• Drive changes
• Smile from time to time
• Promise to do better