MCT Principles

1. Integrating quality from the product design stage:

• To ensure quality before results
• By ensuring the necessary time and resources
• Leads to high costs

2. The factual approach is:

• Receiving, using and analyzing data objectively
• Making decisions based on figures
• Not forgetting to use your instinct
• Doubting the accuracy of the information received

3. Contolling varaibility requires:

• Training operators as quality inspectors
• Use the 5 W method to find the root cause of the problem
• Top management involvement

4. The Kaizen principles include:

• Improve your working conditions (5 S)
• Eliminate waste
• Standardize documents
• People are the company's most valuable capital

5. Think of the customer as:

• The downstream process
• The upstream process
• The next step