MCT Beginning

1. Examples of definitions of the word quality

• Ability to meet requirements
• Implicit or explicit need or expectation
• Ability to satisfy the customer
• Fulfillment of a specified requirement
• Absence of defects
• Ensure compliance with specified criteria

2. The requirements of the ISO 9001 standard version 2015 concern:

• External and internal issues
• The processes necessary for the QMS
• The quality policy
• Actions to address risks
• Top management representative

3. Some expected benefits of ISO and Lean synergy for Lean:

• Introduce a financial dimension of added value for the customer
• Represent the company globally
• Organize the management system using the process approach
• Share good practices

4. The Lean philosophy is based on:

• Quality first
• Common sense
• The teamwork
• Eliminating waste
• Cost reduction

5. A process creates, among other things:

• Added value
• Potential nuisances
• Quality
• Continual improvement