MCT Beginning

1. A process creates, among other things:

• Added value
• Potential nuisances
• Quality
• Continual improvement

2. The value stream mapping is used in situations such as:

• Long lead time, bottlenecks
• Effect with many causes
• Evaluate the effectiveness of the QMS
• Variability of a process

3. Examples of definitions of the word quality

• Ability to meet requirements
• Implicit or explicit need or expectation
• Ability to satisfy the customer
• Fulfillment of a specified requirement
• Absence of defects
• Ensure compliance with specified criteria

4. The requirements of the ISO 9001 standard version 2015 concern:

• External and internal issues
• The processes necessary for the QMS
• The quality policy
• Actions to address risks
• Top management representative

5. The Lean philosophy is based on:

• Quality first
• Common sense
• The teamwork
• Eliminating waste
• Cost reduction