Presentation T 15

MCT Beginning T 15

1 Quality approach T 15

2 Standards, definitions ... T 15

MCT Quality approach T 15

3 Process approach T 15

MCT Process approach T 15

4 Context of the organization T 15

Case: Interested parties T 15

Case: Customer and need T 15

Case: Priority tasks T 15

Summary of clause 4

MCT Context of the organization T 15

5 Leadership

Case Quality policy

Case New line

Summary of clause 5

MCT Leadership

6 Planning

Case: New risk

Case: Risk treatment

Case: Risk register

Case: Change

Summary of clause 6

MCT Planning

7 Support

Case: Importance of work

Case: Communication

Case: Document control

Summary of clause 7

MCT Support

8 Operation

Case: Design review

Case: Selecting suppliers

Case: Process stability

Summary of clause 8

MCT Operation

9 Performance evaluation

Case: Auditor question

Case: Audit readiness

Case: Audit program

Case: Audit report

Case: Management review

Summary of clause 9

MCT Performance evaluation

10 Improvement

Case: Kaizen and problem

Case: Nonconformities

Summary of clause 10

MCT Improvement

MCT End

MCT Context of the organization T 15

Let's continue with this MCT (multiple-choice test) to see what you have learned about the context of the organization

(One or more correct answers are possible)

1. To understand the needs and expectations of interested parties means to:

Meet the products requirements
Meet service requirements
Review product and service requirements

2. The number of requirements of ISO 9001 version 2015 is:

Less than 200
Less than 250
Over 300
Less than 300

3. The quality management system is:

Established
Documented
Implemented
Simplified
Improved

4. External issues that may affect the company's performance are, among others:

Social environment
Regulatory environment
Corporate culture
Products and services

5. Examples of interested parties:

Law and regulations
Customers
Stockholders
Neighbours

Summary of clause 4