MCT Quality approach T 22

1. The first edition of the ISO 9000 family of standards appeared in:

• 1947
• 1980
• 1987

2. ISO stands for:

• International Standard Organization
• International Organization for Standardization
• International Superior Organization

3. In the PDCA cycle, the A stands for:

• Analyse data
• Act
• Bring support
• Adapt

4. The 7 principles of quality management include:

• The quality approach
• The process approach
• Improvement
• Customer relations
• The quality policy
• Risk-based thinking

5. A supplier is:

• An organization or a person that receives a product
• The result of a process
• An organization or a person that provides a product