Frequently asked questions
Yes. E-learning is an Open and Distance Learning (ODL). Also known as online learning, e-training, training (teaching) remotely (online)
Yes. All PQB internal audit courses (cf. T 35 to T 41) are recognized by certification bodies. The ISO 19 011 standard stipulates that the training of an auditor can be done internally and externally (see paragraph 7.4.1 c). Of course you must show the acquired skills, keep the documents as training materials, certificate of attendance and mastery (cf. example of a certificate)
Everyone on Internet and wishing to improve his competences and knowledge in management systems in quality, occupational health and safety, environment and food safety
Yes, it is necessary to have at least a small knowledge of navigation on Internet (for certain specific modules see their description)
Yes, for all on line courses a "Go to the demo" button will bring you to the sample (demonstration) part of the course
For the documents the first 3 pages can be seen (example of the first 3 pages in pdf of the course "T 16 ISO/TS 16 949 readiness")
Yes. The presentation of the modules is interactive and dynamic, it is necessary to answer questions (MCT - multiple-choice test). Each course has a MCT beginning of 10 questions, a MCT of several questions after every major clause or sub-clause and a final MCT of 20 questions. According to the answers you will obtain recommendations to continue or revise the clause (sub-clause) which you did not assimilate enough. See the MCT examples in the sample course.
Not, the online training proceeds without need of application softwares from you. For the documents you need only Writer and Calc (Open Office) or Word and Excel (Microsoft), Adobe for documents pdf and a decompression program as Winzip
Every paid course (validated order) remains available in your learning account for a period of 2 months (60 days) starting from the validation date of your payment. On simple request this time is renewed.
All paid documents (validated order) remain available in your account for a period of 1 year from the validation date of your payment. Meanwhile you have access to download the documents and their changes (improvements)
In theory you do not have to buy additional books or documents for your training. However, your tutor will give you his recommendations for the purchase of standards or books concerning your training if you want to go further
Every training module gives you the right to:
- have an access during 2 months to your online course
- train on MCT with notes and recommendations
- have an access during one year to download the documents with the support and annexes of the module
- see the history of your MCT trials and results
According to the type of accompaniment that you wish to obtain, you will have an online answer (working days) or by e-mail in 24 hours (CONTACT)
For the courses, be realistic and start only one module at the same time! For the documents on the other hand there is no limit!
No, that is not possible: the online training background functions only when you are connected. The software records the history of your answers to the various questionnaires
Yes. At the end of the course (after the final MCT) you can download your certificate of mastery and attendnace of the training module (example of a certificate). To access the last MCT you must have successfully passed the MCTs of the training module (you can repeat as many times as you wish each MCT). When you have scored at least 15 out of 20 for the last MCT ("end") you can download your "Certificate of mastery and attendance" with your name, surname, the title of the course, length in hours of the course, the training period and the course presence history of the MCT with the dates
It is not necessary to have a broadband Internet access. A connection with phone modem (56K) is enough, but the speed will be a little (or much) slower!
The display of the site is optimized for Mozilla Firefox 3 or later (4) and Internet Explorer 7 or later (8)
Yes, because the online training proceeds directly on Internet. After each disconnection you must connect again passing by "My account"
Yes, the PQB courses are available 24 hours non stop everywhere you can connect to Internet!
An access to Internet is essential to follow the courses (broadband access advised). The equipment necessary is a computer PC or Mac with at least:
- Processor Pentium II 233Mhz (or equivalent)
- Memory: 64 MGo RAM
- Free HDD space: 1 GB
- Modem 56 k or broadband access
- Screen resolution: 800 x 600 & 256 colors
- Do not forget to check if your antivirus program is updated!
The prices vary from a module to another, but are between 100 and 200 Euros ex. VAT
The prices vary between 13 to 25 euros ex. VAT. For specific orders ask a tender!
The trainings on the spot vary from one training to another, but are between 500 and 1000 Euros ex. VAT per day. Ask for a tender!
Yes. If you are living or working in a country outside the European Union the price is exempt of VAT (without value added taxe)
Yes. The payments via PayPal are easy, fast and secured
Via PayPal online transaction, by check or bank transfer. From abroad you can pay with postal order or with Western Union transfer
The steps to pass an order for a PQB course for the first time can be seen at "How to pass an order"
The invoice which you will receive is with (separeted) VAT for the European Union. For the other countries it is without VAT (if you have paid without VAT)
On receipt of your payment
If you have not received an email with your password, check your Spam mailbox for an email entitled "PQB: how to access your account." Inside is your ID (email address) and password.
Otherwise write to us using the form in the Contact tab.
Or request a new password in the My account tab.
If your password is not recognized despite the validation of your order ask for help from your web master.
Otherwise connect to the PQB site from another Internet point.
Or contact us via the contact form on the website or by phone.
Check your Spam mailbox if you do not have a letter entitled "PQB: How to access to your account." Inside is your ID (e-mail address) and your password. Otherwise write a letter to the address given in "CONTACT" or request a new password (see next question)
Your identifier (user name) is your email address. If you have forgotten your password, write again your email address in "MY ACCOUNT" and you will receive an email with your new password
In "MY ACCOUNT" you have access to the history of your orders and courses up to one year back
Your connection to the Internet from a network is with some restrictions. Ask help from your web administrator. Otherwise make a connection to the site PQB from another Internet point or write a letter to the address at "CONTACT"
No. When you bought the access to a PQB training module it is strictly personal. Your identifier and password are unique
At the beginning, during and at the end of each course the evaluation is done using MCQ's (multiple choice questionnaire)
Each online training is ending with an evaluation a MCQ of 20 questions. You can access to the final MCQ only after the other MQC's are passed with success (note at least 15 out of 20)
Yes. At the end of the training (after the final MCQ) you can download a control and presence certificate (see example)
The download time depends on the speed of your Internet access and of the weight of ZIP file, in general that does not take more than several minutes if not a few seconds
Each document to which you have access gives you the possibility of downloading it on your computer and of printing it. You can print all that is on your screen
If your Internet connection passes via a Proxy server ask assistance from your web adminstrator, who will be able to solve your problem quickly
The simplest way is to download any document (or the same one) and to remember the place where your pc will ask you to save it, it is surely the same place
Yes. Of course it is enough for you to show that the course or the document does not match the description, you can do it within 7 days without having any future obligation towards PQB