MCT Quality approach

1. The process mapping allows us, among other things, to:

• Identify the beneficiary
• identify the interactions
• Plan the QMS
• Manage inspection means
• Obtain a global vision

2. A process is determined, among other things, by its:

• Inputs
• Strategy
• Purpose
• Owner

3. The realization processes include:

• Design
• Sell
• Acquire resources
• Maintain infrastructure
• Inspect

4. Examples of definitions of the word quality

• Ability to meet requirements
• Implicit or explicit need or expectation
• Ability to satisfy the customer
• Fulfillment of a specified requirement
• Absence of defects
• Ensure compliance with specified criteria

5. The quality department appeared over the years:

• 1920
• 1940
• 1960
• 1980
• 2000