MCT Quality approach

1. The quality department appeared over the years:

• 1920
• 1940
• 1960
• 1980
• 2000

2. Examples of definitions of the word quality

• Ability to meet requirements
• Implicit or explicit need or expectation
• Ability to satisfy the customer
• Fulfillment of a specified requirement
• Absence of defects
• Ensure compliance with specified criteria

3. The process approach, among other things:

• Relies on process management
• Allows roles and responsibilities to be clarified
• Focuses on the priority to investments

4. A process is determined, among other things, by its:

• Inputs
• Strategy
• Purpose
• Owner

5. The sequence of steps in the quality department are:

• Assurance, compliance, efficiency, excellence
• Compliance, assurance, efficiency, excellence
• Assurance, efficiency, compliance, excellence
• Assurance, compliance, excellence, efficiency