MCT Beginning

1. The position of the quality manager is to be:

• The representative of top management in the company
• The customer's ambassador in the company
• The representative of the company for the customer
• Top management contact for the customer

2. In the near future, the notion of quality will be replaced by:

• Compliance
• Efficiency
• Performance
• Excellency
• Effectiveness
• Assurance

3. Examples of definitions of the word quality

• Ability to meet requirements
• Implicit or explicit need or expectation
• Ability to satisfy the customer
• Fulfillment of a specified requirement
• Absence of defects
• Ensure compliance with specified criteria

4. Tips for building customer loyalty:

• Regularly transmit the information to the departments concerned
• Show every customer that they are special
• Be responsive to any complaint
• Send customer satisfaction surveys often
• Avoid making promises you can't keep

5. The audit report often contains:

• Opinions of the auditor
• Audit findings
• Proposals
• Audit conclusions
• Good practices identified