MCT BEGINNING

1. ISO stands for:

• International Standard Organization
• International Superior Organization
• Internation Organization for Standardization

2. External issues that may affect the company's performance are, among others:

• Social environment
• Regulatory environment
• Corporate culture
• Products and services

3. The process is:

• Any support allowing the treatment of information
• An entity that provides a product
• Anyone who receives a product
• Activities that transform inputs into outputs

4. Planning and controlling processes means:

• Determine applicable requirements
• Protect staff
• Identify critical activities
• Establish preventive actions
• Respect the criteria

5. Leadership of top management should:

• Manage the company's processes
• Fully assume responsibility for the effectiveness of the BCMS
• Define the purpose of the company
• Lead by example in the field
• Support continual improvement