MCT BEGINNING

1. External issues that may affect the company's performance are, among others:

• Social environment
• Regulatory environment
• Corporate culture
• Products and services

2. Leadership of top management should:

• Manage the company's processes
• Fully assume responsibility for the effectiveness of the BCMS
• Define the purpose of the company
• Lead by example in the field
• Support continual improvement

3. The results of the inspection and analyses help to:

• Evaluate the preformance of the BCMS
• Confirm skillful BCMS planning
• Evaluate the conformity of the BCMS
• Implement actions to address risks
• Seize opportunities for continual improvement

4. The process is:

• Any support allowing the treatment of information
• An entity that provides a product
• Anyone who receives a product
• Activities that transform inputs into outputs

5. The treatment of nonconformities includes activities such as:

• Identifying the impact of nonconformities
• Applying a correction
• Determining root causes
• Answering to an incident
• Seeking opportunities for improvement
• Evaluating the need for corrective actions