MCT Quality approach

1. The first edition of the ISO 9000 family of standards appeared in:

• 1947
• 1980
• 1987

2. In the PDCA cycle, the A stands for:

• Analyse data
• Act
• Bring support
• Adapt

3. The 7 quality management principles include:

• The quality approach
• The process approach
• The engagement of people
• The quality policy
• Risk approach

4. The process is:

• Any support allowing the treatment of information
• An entity that provides a product
• Anyone who recieves a product
• Activities that transform inputs into outputs

5. Only one of the following statements is correct. Which one?

• A product can be certified ISO 19443
• A service can be certified ISO 19443
• A company's management system can be certified ISO 19443
• Any company with more than 100 persons shall be certified ISO 19443