MCT Quality approach

1. In the PDCA cycle, the A stands for:

• Analyse data
• Act
• Bring support
• Adapt

1. The scope of the QMS takes into account:

• The quality policy
• The issues that may affect the performance of the company
• The requirements of stakeholders
• The products and services
• The obligation to maintain documented information

2. The review of product and service requirements:

• Is part of the process negotiate the contract
• Requires a feasibility study
• Addresses gap situations
• Is performed before acceptance of the order
• Ensures statutory and regulatory requirements are met

2. The standard ISO 9001 determines for a quality management system:

• The requirements
• The fundamentals
• Guidelines for auditing
• The automotive production requirements

3. The 7 quality management principles include:

• The quality approach
• The process approach
• The engagement of people
• The quality policy
• Risk-based thinking

3. The quality management system is:

• Established
• Documented
• Implemented
• Simplified
• Improved

4. Examples of external issues that may affect the company's performance:

• Social environment
• Regulatory environment
• Corporate culture
• Products and services

4. The core booklets of the ISO 9000 family of standards include:

• ISO 9000
• ISO 14001
• IATF 16949
• ISO 9001
• ISO 9004

5. ISO stands for:

• International Standard Organization
• International Organization for Standardization
• International Superior Organization

5. To understand the needs and expectations of stakeholders means to:

• Meet the products requirements
• Meet service requirements
• Review product and service requirements