MCT Beginning

1. The approach to reducing nonconformities is:

• A high investment in the short term
• A high long-term investment
• A profitable long-term investment
• A profitable investment in the short term

2. Examples of benefits of reducing waste:

• Price drop
• Reduction of obsolete products
• Freed up space
• Cost reduction
• Reduced handling
• Shorter inventories

3. During the COQ meeting the leader ensures that:

• The method of calculating each type of cost is established
• There are no hidden costs
• There are no costs taken into account twice
• The figures do not raise unnecessary discussions

4. The objectives of the COQ approach are often:

• Increase market share
• Establish and disribute COQ indicators
• Educate staff
• Improve internal communication
• Lower prices

5. Do these quotes really belong to their authors?

• Quality is conformance to requirements. Philip Crosby
• Quality is anything that can be improved. Masaaki Imai
• Quality is fitness for use. Kaoru Ishikawa
• Quality is the degree to which a set of inherent characteristics of an object fulfils requirements. Joseph Juran