COQ approach (cost of quality) free online course

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T 57D - Free demo course - E-Learning COQ approach - cost of quality - Measure quality

Presentation T 57

MCT Beginning T 57

1 COQ approach T 57

2 Definitions and books T 57

MCT COQ approach T 57

3 Process approach T 57

Case: Communication T 57

MCT Process approach T 57

4 Cost categories T 57

Case: Delegate work T 57

MCT Cost categories T 57

5 Cost calculation

Case: Customer and special order

Case: COQ distribution

MCT Cost calculation

6 Cost control

Case: Process stability

Case: Data gathering

MCT Cost control

7 Toolbox

Case: Kaizen and problem

MCT Toolbox

8 Causes and actions

Case: Root cause

MCT Causes and actions

MCT End

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MCT Beginning

We will begin with a MCT (multiple-choice test) to evaluate the level of your knowledge

(One or more correct answers are possible, so make sure you tick all the right answers)

1. The fishbone diagram allows us to:

Find potential causes of variation upstream
Find opportunities for improvement
Have a global image of the company

2. Do these quotes really belong to their authors?

Quality is conformance to requirements. Philip Crosby
Quality is anything that can be improved. Masaaki Imai
Quality is fitness for use. Kaoru Ishikawa
Quality is the degree to which a set of inherent characteristics of an object fulfils requirements. Joseph Juran

3. During the COQ meeting the leader ensures that:

The method of calculating each type of cost is established
There are no hidden costs
There are no costs taken into account twice
The figures do not raise unnecessary discussions

4. In the external nonconformity (ENC) costs, we find the following costs:

Financial expenses
External audits
Dispute with customers
Exceptional transports
Discounts granted
Imposed subcontracting fees

5. Compliance costs are also called:

Unavoidable costs
Investments
Avoidable costs
Hidden costs
Unavoidable losses

Presentation T 57

1 COQ approach T 57

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