MCT COQ approach

1. The costs of nonconformities over the life of the product cost us the most at stage:

• Design
• Development
• Industrialization
• Production and after sales service

2. Controlling the costs of obtaining quality allows us, among other things, to:

• Identify and eliminate waste
• Stimulate the continual improvement process
• Set priorities knowingly
• Achieve unsuspected savings
• Search the culprit for the costs

3. The conditions for obtaining the success of the COQ approach include:

• Successful internal communication
• Cost reduction
• Price drop
• COQ procedure applied
• COQ objectives are set
• COQ indicators are measured and followed

4. Armand Feigenbaum says that the hidden factory corrects the mistakes of the official factory up to:

• 20%
• 60%
• 40%
• 30%

5. Joseph Juran classifies the costs attributable to poor quality into the following categories:

• Failures
• Internal failures
• External failures
• Quality measurement
• Prevention