COQ approach (cost of quality) free online course

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T 57D - Free demo course - E-Learning COQ approach - cost of quality - Measure quality

Presentation T 57

MCT Beginning T 57

1 COQ approach T 57

2 Definitions and books T 57

MCT COQ approach T 57

3 Process approach T 57

Case: Communication T 57

MCT Process approach T 57

4 Cost categories T 57

Case: Delegate work T 57

MCT Cost categories T 57

5 Cost calculation

Case: Customer and special order

Case: COQ distribution

MCT Cost calculation

6 Cost control

Case: Process stability

Case: Data gathering

MCT Cost control

7 Toolbox

Case: Kaizen and problem

MCT Toolbox

8 Causes and actions

Case: Root cause

MCT Causes and actions

MCT End

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MCT Cost categories

Let's continue with this MCT (multiple-choice test) to see what you have learned about cost categories
(One or more correct answers are possible)

1. In the external nonconformity (ENC) costs, we find the following costs:

Financial expenses
External audits
Disputes with customers
Exceptional transports
Discounts granted
Imposed subcontracting fees

2. In the detection costs (D), we find the following costs:

Inspection and test function
Evaluation of staff on hiring
Monitoring and measurement
Internal system audits
Internal process and product audits
External audits

3. The costs of internal and external NCs fall into:

Compliance costs
The COQ
Non-compliance costs

4. Non-compliance costs are also called:

Unavoidable costs
Avoidable costs
Losses

5. Prevention and detection costs are part of:

Compliance costs
The COQ
Non-compliance costs

Case: Delegate work T 57

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