MCT Principles

1. The factual approach is:

• Receiving, using and analyzing data objectively
• Making decisions based on figures
• Not forgetting to use your instinct
• Doubting the accuracy of the information received

2. Customer orientation forces us to:

• Offer the customer services even if they are over-quality
• Anticipate the requirements and expectations of our customers
• Satisfy customers in terms of quality, costs and deadlines

3. Contolling varaibility requires:

• Training operators as quality inspectors
• Use the 5 W method to find the root cause of the problem
• Top management involvement

4. In the PDCA cycle, the A stands for:

• Audit
• Act
• Adapt
• Analyze

5. Integrating quality from the product design stage:

• To ensure quality before results
• By ensuring the necessary time and resources
• Leads to high costs