MCT Principles

1. Integrating quality from the product design stage:

• To ensure quality before results
• By ensuring the necessary time and resources
• Leads to high costs

2. The Kaizen principles include:

• Improve your working conditions (5 S)
• Eliminate waste
• Standardize documents
• People are the company's most valuable capital

3. Upstream management allows us to:

• Control costs
• Discover failures at each stage of a product's life
• Anticipate problems
• Reduce lead times at each stage of a product's life

4. Think of the customer as:

• The downstream process
• The upstream process
• The next step

5. Customer orientation forces us to:

• Offer the customer services even if they are over-quality
• Anticipate the requirements and expectations of our customers
• Satisfy customers in terms of quality, costs and deadlines