MCT Principles

1. Customer orientation forces us to:

• Offer the customer services even if they are over-quality
• Anticipate the requirements and expectations of our customers
• Satisfy customers in terms of quality, costs and deadlines

2. The factual approach is:

• Receiving, using and analyzing data objectively
• Making decisions based on figures
• Not forgetting to use your instinct
• Doubting the accuracy of the information received

3. Integrating quality from the product design stage:

• To ensure quality before results
• By ensuring the necessary time and resources
• Leads to high costs

4. Contolling varaibility requires:

• Training operators as quality inspectors
• Use the 5 W method to find the root cause of the problem
• Top management involvement

5. Think of the customer as:

• The downstream process
• The upstream process
• The next step