MCT Principles

1. Integrating quality from the product design stage:

• To ensure quality before results
• By ensuring the necessary time and resources
• Leads to high costs

2. In the PDCA cycle, the A stands for:

• Audit
• Act
• Adapt
• Analyze

3. Contolling varaibility requires:

• Training operators as quality inspectors
• Use the 5 W method to find the root cause of the problem
• Top management involvement

4. Think of the customer as:

• The downstream process
• The upstream process
• The next step

5. Upstream management allows us to:

• Control costs
• Discover failures at each stage of a product's life
• Anticipate problems
• Reduce lead times at each stage of a product's life