MCT Quality approach

1. In the PDCA cycle, the A stands for:

• Analyze data
• Improve
• React
• Produce the product

2. Examples of definitions of the word quality

• Ability to meet requirements
• Implicit or explicit need or expectation
• Ability to satisfy the customer
• Fulfillment of a specified requirement
• Absence of defects
• Ensure compliance with specified criteria

3. The sequence of steps in the quality department are:

• Assurance, compliance, efficiency, excellence
• Compliance, assurance, efficiency, excellence
• Assurance, efficiency, compliance, excellence
• Assurance, compliance, excellence, efficiency

4. The quality department appeared over the years:

• 1920
• 1940
• 1960
• 1980
• 2000

5. The seven quality management principles include:

• The quality approach
• The process approach
• Customer satisfaction
• The quality policy
• Evidence-based decision-making (factual approach