MCT Beginning

1. Top management commits to:

• Share the vision
• Clarify the mission
• Establish the strategic plan
• Establish the quality policy
• Determine customer needs and expectations

2. In the near future, the notion of quality will be replaced by:

• Compliance
• Efficiency
• Performance
• Excellency
• Effectiveness
• Assurance

3. The quality manager quickly assimilates:

• Company strategy
• General organization
• The corporate culture
• The quality management system
• Quality tools

4. The quality manager knows, among other thinhs, how to:

• Get organized
• Make time an ally
• Keep other wait
• Delegate work
• Drive changes
• Smile from time to time
• Promise to do better

5. The audit report often contains:

• Opinions of the auditor
• Audit findings
• Proposals
• Audit conclusions
• Good practices identified