MCT QSE approach

1. The seven quality management principles include:

• The quality approach
• The process approach
• Customer satisfaction
• The quality policy
• Evidence-based decision-making (factual approach

2. The sell and purchase processes are:

• Management processes
• Realization processes
• Support processes

3. The process mapping allows us, among other things, to:

• Identify the beneficiary
• identify the interactions
• Plan the QMS
• Manage inspection means
• Obtain a global vision

4. Examples of definitions of the word quality

• Ability to meet requirements
• Implicit or explicit need or expectation
• Ability to satisfy the customer
• Fulfillment of a specified requirement
• Absence of defects
• Ensure compliance with specified criteria

5. In the PDCA cycle, the A stands for:

• Analyze data
• Act
• Bring support
• Adapt