MCT Competence

1. The quality manager knows, among other things, how to:

• Get organized
• Make time an ally
• Keep other wait
• Delegate work
• Drive changes
• Smile from time to time
• Promise to do better

2. Activities of the quality manager with high priority:

• Monthly reports
• Customer returns
• Waste hunting
• Improvement of the QMS
• Staff involvement

3. Examples of quality manager abilities:

• Behave like a leader
• Believe a priori that people are good
• Strive to influence rather than lead
• Dare to surprise
• Transmit knowledge

4. The quality manager is:

• Perceived as a constraint
• Curious
• Modest
• Ambitious
• Unifier
• Difficult to reach

5. Areas of competence of the quality manager:

• Support top management in establishing the quality policy
• Plan and monitor audit activities
• Use the system approach
• Transmit knowledge
• Communicate on vision, strategy and policy