MCT Beginning

1. Tips for building customer loyalty:

• Regularly transmit the information to the departments concerned
• Show every customer that they are special
• Be responsive to any complaint
• Send customer satisfaction surveys often
• Avoid making promises you can't keep

2. The position of the quality manager is to be:

• The representative of top management in the company
• The customer's ambassador in the company
• The representative of the company for the customer
• Top management contact for the customer

3. In the near future, the notion of quality will be replaced by:

• Compliance
• Efficiency
• Performance
• Excellency
• Effectiveness
• Assurance

4. The results of the internal audit:

• Are outputs of the management review
• Are inputs of the management review
• Allow to find opportunities for improvement of the QMS

5. The sell and purchase processes are:

• Management processes
• Realization processes
• Support processes