MCT Beginning

1. The quality manager knows, among other thinhs, how to:

• Get organized
• Make time an ally
• Keep other wait
• Delegate work
• Drive changes
• Smile from time to time
• Promise to do better

2. Tips for building customer loyalty:

• Regularly transmit the information to the departments concerned
• Show every customer that they are special
• Be responsive to any complaint
• Send customer satisfaction surveys often
• Avoid making promises you can't keep

3. The position of the quality manager is to be:

• The representative of top management in the company
• The customer's ambassador in the company
• The representative of the company for the customer
• Top management contact for the customer

4. Top management commits to:

• Share the vision
• Clarify the mission
• Establish the strategic plan
• Establish the quality policy
• Determine customer needs and expectations

5. The quality manager quickly assimilates:

• Company strategy
• General organization
• The corporate culture
• The quality management system
• Quality tools