MCT Context of the organization T 15

1. To understand the needs and expectations of interested parties means to:

• Meet the products requirements
• Meet service requirements
• Review product and service requirements

2. Examples of interested parties:

• Law and regulations
• Customers
• Stockholders
• Neighbours

3. The quality management system is:

• Established
• Documented
• Implemented
• Simplified
• Improved

4. The scope of the QMS takes into account:

• The quality policy
• The issues that may affect the performance of the company
• The requirements of interested parties
• The products and services
• The obligation to maintain documented information

5. The review of product and service requirements:

• Is part of the process negotiate the contract
• Requires a feasibility study
• Addresses gap situations
• Is performed before acceptance of the order
• Ensures statutory and regulatory requirements are met