2 Standards, definitions and books T 15


2.1 Standards

Quality standards and references


explicationsThe ISO 9000 family of standards contains three core booklets (and one guideline):

The new versions of ISO 9001 and ISO 9000 were published in September 2015.

The ISO 9000 standards are compatible with the other management systemset of processes allowing objectives to be achieved (see also ISO 9000, 3.5.3) standards (common vocabulary, process approachmanagement by the processes to better satisfy customers, improve the effectiveness of all processes and increase global efficiency (see also ISO 9001, 03), customer satisfactiontop priority objective of every management system (see also ISO 9000, 3.9.2), continual improvementprocess allowing the improvement of the global performance of the organization (see also ISO 9000, 3.3.2)). An added standard is:

ISO 19011: "Guidelines for auditing management systems " (2018).

ISO 14001 (2015 – third edition) is the standard related to the environment: "Environmental management systems - requirements with guidance for use". The new version was published in September 2015.

IATF 16949 (2016 is the standard for automotive manufacturers: "Requirements for automotive production and relevant service part organizations".

ISO 31000 (2018) "Risk management - Guidelines" establishes the principles and risk management process, risk assessment and risk treatment.

The standards of the ISO 10001 to ISO 10019 series are guidelines for quality management systemsset of processes allowing the achievement of the quality objectives (see also ISO 9000, 3.5.4) and will help you find many answers (cf. ISO 9001: 2015, Annex B).

All of these standards and many more can be ordered in electronic or paper form on the ISO site. 

More than 28,000 standards (in English and other languages) are available for free on the Public.Resource.Org site.

The Oxebridge Q001 is a user-friendly, open source remix of ISO 9001:2015.

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2.2 Definitions

Terms and definitions related to quality


The beginning of wisdom is the definition of terms. Socrates

Specific qualityaptitude to fulfill requirements (see also ISO 9000, 3.6.2) terms:

Competencepersonal skills, knowledge and experiences 
Conformityfulfillment of a specified requirement 
Corrective actionaction to eliminate the causes of nonconformity or any other undesirable event  and to prevent their recurrence 
Customer: anyone who receives a product
Customer satisfaction: top priority objective of every quality management system related to the satisfaction of customer requirements
Documented informationany support allowing the treatment of information 
Effectiveness: capacity to realize planned activities with minimum effort
Efficiency: financial relationship between achieved results and used resources
External provider (supplier)an entity that provides a product
Indicator: value of a parameter, associated with an objective, allowing the objective measure of its effectiveness
Interested partyperson, group or company affected by the impacts of an organization 
Management system: set of processes allowing objectives to be achieved
Nonconformityfnon-fulfillment of a specified requirement 
Organization (company): a structure that satisfies a need
Process: activities that ransform inputs into outputs
Product (or service): every result of a process or activity
Quality: aptitude to fulfill requirements
Quality management: activities allowing the control of an organization with regard to quality
Quality objective: related to quality, measurable goal that must be achieved
Requirement: explicit or implicit need or expectation
Risklikelihood of occurrence of a threat or an opportunity 
Top management: group or persons in charge of the company's control at the highest level

In the terminology of quality management systems, do not confuse:

Remark 1: the use of ISO 9000 definitions is recommended. The most important thing is to determinate a common and unequivocal vocabulary for everyone in the company.

Remark 2: the customer can also be the user, the beneficiary, the trigger, the ordering party, the consumer.

Remark 3: documented information is any information that we must maintain (procedure  ) or retain (record )

For other definitions, comments, explanations and interpretations that you don’t find in this module and annex 06, you can consult: explications

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2.3 Books

Books related to quality


explicationsBooks for further reading on qualityaptitude to fulfill requirements (see also ISO 9000, 3.6.2):

smileyMinute of relaxation. Game: Procedure

When I think of all the books still left for me to read, I am certain of further happiness. Jules Renard

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