MCT BEGINNING T 15

1. A process is determined, among other things, by its:

• Documents and records
• Owner
• Strategy
• Purpose

2. External issues that may affect the company's performance are, among others:

• Social environment
• Regulatory environment
• Corporate culture
• Products and services

3. In the PDCA cycle, the A stands for:

• Analyse data
• Act
• Bring support
• Adapt

4. Leadership of top management should:

• Manage the company's processes
• Fully assume responsibility for the effectiveness of the QMS
• Define the purpose of the company
• Lead by example in the field
• Support continual improvement

5. An improvement can be carried out on:

• The staff
• The process
• Products and services
• The quality management system