MCT BEGINNING T 15

1. A process is determined, among other things, by its:

• Documents and records
• Owner
• Strategy
• Purpose

2. Operational control is present wherever a risk is identified:

• The design of workstations
• The maintenance of equipement and machines
• The operation of the equipment
• The prevention plan

3. Leadership of top management should:

• Manage the company's processes
• Fully assume responsibility for the effectiveness of the QMS
• Define the purpose of the company
• Lead by example in the field
• Support continual improvement

4. External issues that may affect the company's performance are, among others:

• Social environment
• Regulatory environment
• Corporate culture
• Products and services

5. The first edition of the ISO 9000 family of standards appeared in:

• 1947
• 1980
• 1987