MCT BEGINNING T 15

1. A process is determined, among other things, by its:

• Documents and records
• Owner
• Strategy
• Purpose

2. Top management provides staff:

• For obtaining conformity of products
• For the proper functioning of the QMS
• For the proper functioning of processes including the inspection process
• Who have the necessary knowledge
• Who have the appropriate competence to address risks

3. Operational control is present wherever a risk is identified:

• The design of workstations
• The maintenance of equipement and machines
• The operation of the equipment
• The prevention plan

4. The first edition of the ISO 9000 family of standards appeared in:

• 1947
• 1980
• 1987

5. An improvement can be carried out on:

• The staff
• The process
• Products and services
• The quality management system