MCT BEGINNING T 15

1. External issues that may affect the company's performance are, among others:

• Social environment
• Regulatory environment
• Corporate culture
• Products and services

2. Planning the QMS means taking into account:

• The commitment of top management
• External and internal issues
• The requirements of interested parties
• The QMS processes

3. In the PDCA cycle, the A stands for:

• Analyse data
• Act
• Bring support
• Adapt

4. A process is determined, among other things, by its:

• Documents and records
• Owner
• Strategy
• Purpose

5. The first edition of the ISO 9000 family of standards appeared in:

• 1947
• 1980
• 1987