MCT BEGINNING T 15

1. An improvement can be carried out on:

• The staff
• The process
• Products and services
• The quality management system

2. External issues that may affect the company's performance are, among others:

• Social environment
• Regulatory environment
• Corporate culture
• Products and services

3. The process inspect:

• Allows the treatment of nonconformities
• Uses easily reproducible methods
• Uses methods appropriate to the specifics of the company
• Uses inspection equipment with validity status
• Uses appropriate inspection equipment

4. The first edition of the ISO 9000 family of standards appeared in:

• 1947
• 1980
• 1987

5. In the PDCA cycle, the A stands for:

• Analyse data
• Act
• Bring support
• Adapt