MCT BEGINNING T 15

1. Planning the QMS means taking into account:

• The commitment of top management
• External and internal issues
• The requirements of interested parties
• The QMS processes

2. An improvement can be carried out on:

• The staff
• The process
• Products and services
• The quality management system

3. Leadership of top management should:

• Manage the company's processes
• Fully assume responsibility for the effectiveness of the QMS
• Define the purpose of the company
• Lead by example in the field
• Support continual improvement

4. Examples of external issues that may affect the company's performance:

• Social environment
• Regulatory environment
• Corporate culture
• Products and services

5. A process is determined, among other things, by its:

• Documents and records
• Owner
• Strategy
• Purpose