MCT Beginning T 17

1. External issues that may affect the company's performance, among others, are:

• Social environment
• Significant environmental impacts
• Regulatory environment
• Corporate culture
• Products and services

2. Top management provides staff:

• For obtaining conformity of products
• For the proper functioning of the EMS
• For the proper functioning of processes including the inspection process
• Who have the necessary knowledge
• Who have the appropriate competence to address EMS risks

3. Leadership of top management should:

• Manage the company's processes
• Fully assume responsibility for the effectiveness of the EMS
• Define the purpose of the company
• Lead by example in the field
• Support continual improvement

4. An improvement can be carried out on:

• The staff
• The process
• Products and services
• The environmental management system

5. A process is, among other things, determined by its:

• Purpose
• Strategy
• Inputs
• Owner