3 Definitions T 36

 Terms, definitions and books related to quality and audits

3

The beginning of wisdom is the definition of terms. Socrates


Some terms and definitions currently used in this module:

Accidentundesired event causing death or health and environmental damages
Audit clienteveryone requesting an audit 
Audit conclusionsoutcome of an audit 
Audit criteriaeverything against which audit evidence is compared
Audit findingsevery deviation from audit criteria
Auditeeeveryone who is audited
Auditoreveryone who is trained to conduct audits 
Competencepersonal skills, knowledge and experiences
Conformityfulfillment of a specified requirement
Continual improvementpermanent process allowing the improvement of the global performance of the organization
Controlensure compliance with the specified criteria
Customeranyone who receives a product 
Deviationfailure to meet a given threshold
Document (documented information)any support allowing the treatment of information
Hazardsituation that could lead to a potential incident
Incidentundesired event that could lead to health damages
Interested party: person, group or company affected by the impacts from an organization
Nonconformitynon-fulfillment of a specified requirement
Organizationa structure that satisfies a need 
Problemthe distance that has to be overcome between real and desired situation
Procedureset of actions to carry out a process
Product (or service)every result of a process or activity
Qualityaptitude to fulfil requirements
Recorddocument providing objective evidence of achieved results
Requirementexplicit or implicit need or expectation
Reviewsurvey of a file, product, process so to verify whether preset objectives are achieved
Risklikelihood of occurrence of a threat or an opportunity
Stakeholder: person, group or company that can affect or be affected by an organization
Supplier (external provider): an entity that provides a product
Work environmentset of human and physical factors in which work is carried out

Examples of interested parties: investors, customers, external providers, employees and social, public or political organizations

In the terminology of quality management systems, do not confuse the following:

Remark 1: each time you use the term "improvement opportunity" instead of nonconformity, malfunction or failure, the auditee will gain a little more confidence in you.

Remark 2: the use of ISO 19011, IATF 16949 and ISO 9000 definitions is recommended. The most important thing is to determine  a common and unequivocal vocabulary for everyone in the company.

Remark 3: the customer can also be the user, the beneficiary, the initiator, the client, the prime contractor, the consumer.
Remark 4: ISO 19011 version 2018 uses the terms procedure (procedure ), record (rec ) and documented information together. We also use the terms procedure and record together with the term documented information.

For other definitions, comments, explanations and interpretations that you don’t find in this module and in annex 06, you can consult: explicationsrec

 

explicationsBooks for further reading on internal audits:

smileyMinute of relaxation. Paganini's violin concert performed with facial expressions.

When I think of all the books still left for me to read, I am certain of further happiness. Jules Renard

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