MCT Beginning T 21

1. An improvement can be carried out on:

• The staff
• The process
• Products and services
• The quality management system

2. In the PDCA cycle the A stands for:

• Analyse data
• Act
• Bring support
• Adapt

3. External issues that may affect the company's performance are, among others:

• Social environment
• Regulatory environment
• Corporate culture
• Products and services

4. Planning the AQMS means taking into account:

• The commitment of top management
• External and internal issues
• The requirements of interested parties
• The AQMS processes

5. A process is determined, among other things, by its:

• Documents and records
• Owner
• Strategy
• Purpose