MCT Beginning T 21

1. The first edition of the EN 9100 standard appeared in:

• 1997
• 1999
• 2003

2. Examples of external issues that may affect the company's performance:

• Social environment
• Regulatory environment
• Corporate culture
• Products and services

3. An improvement can be carried out on:

• The staff
• The process
• Products and services
• The quality management system

4. Operational control is present wherever a risk is identified in:

• The design of workstations
• The maintenance of equipement and machines
• The operation of the equipment
• The prevention plan

5. A process is determined, among other things, by its:

• Documents and records
• Owner
• Strategy
• Purpose