COQ approach (cost of quality) free online course

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T 57D - Free demo course - E-Learning COQ approach - cost of quality - Measure quality

Presentation T 57

MCT Beginning T 57

1 COQ approach T 57

2 Definitions and books T 57

MCT COQ approach T 57

3 Process approach T 57

Case: Communication T 57

MCT Process approach T 57

4 Cost categories T 57

Case: Delegate work T 57

MCT Cost categories T 57

5 Cost calculation

Case: Customer and special order

Case: COQ distribution

MCT Cost calculation

6 Cost control

Case: Process stability

Case: Data gathering

MCT Cost control

7 Toolbox

Case: Kaizen and problem

MCT Toolbox

8 Causes and actions

Case: Root cause

MCT Causes and actions

MCT End

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MCT Beginning

We will begin with a MCT (multiple-choice test) to evaluate the level of your knowledge

(One or more correct answers are possible, so make sure you tick all the right answers)

1. Prevention and detection costs are part of:

Compliance costs
The COQ
Non-compliance costs

2. The fishbone diagram allows us to:

Find potential causes of variation upstream
Find opportunities for improvement
Have a global image of the company

3. In the external nonconformity (ENC) costs, we find the following costs:

Financial expenses
External audits
Dispute with customers
Exceptional transports
Discounts granted
Imposed subcontracting fees

4. The approach to reducing nonconformities is:

A high investment in the short term
A high long-term investment
A profitable long-term investment
A profitable investment in the short term

5. The objectives of the COQ approach are often:

Increase market share
Establish and disribute COQ indicators
Educate staff
Improve internal communication
Lower prices

Presentation T 57

1 COQ approach T 57

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