MCT Cost categories

1. The costs of internal and external NCs fall into:

• Compliance costs
• The COQ
• Non-compliance costs

2. Compliance costs are also called:

• Unavoidable costs
• Investments
• Avoidable costs
• Hidden costs
• Unavoidable losses

3. In the external nonconformity (ENC) costs, we find the following costs:

• Financial expenses
• External audits
• Disputes with customers
• Exceptional transports
• Discounts granted
• Imposed subcontracting fees

4. Non-compliance costs are also called:

• Unavoidable costs
• Avoidable costs
• Losses

5. In the internal nonconformity (INC) costs, we find the following costs:

• Treatment of nonconformities
• Corrective actions
• Sick leave
• Supplier complaints
• Corrective maintenance
• Internal system audits