MCT Cost categories

1. The costs of internal and external NCs fall into:

• Compliance costs
• The COQ
• Non-compliance costs

2. In the detection costs (D), we find the following costs:

• Inspection and test function
• Evaluation of staff on hiring
• Monitoring and measurement
• Internal system audits
• Internal process and product audits
• External audits

3. Prevention and detection costs are part of:

• Compliance costs
• The COQ
• Non-compliance costs

4. In the internal nonconformity (INC) costs, we find the following costs:

• Treatment of nonconformities
• Corrective actions
• Sick leave
• Supplier complaints
• Corrective maintenance
• Internal system audits

5. Prevention costs (P) include the following costs:

• Quality function
• Annual staff interview
• Supplier evaluation
• Customer satisfaction survey
• Staff training
• Internal system audits