COQ approach (cost of quality) free online course

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T 57D - Free demo course - E-Learning COQ approach - cost of quality - Measure quality

Presentation T 57

MCT Beginning T 57

1 COQ approach T 57

2 Definitions and books T 57

MCT COQ approach T 57

3 Process approach T 57

Case: Communication T 57

MCT Process approach T 57

4 Cost categories T 57

Case: Delegate work T 57

MCT Cost categories T 57

5 Cost calculation

Case: Customer and ...

Case: COQ distribution

MCT Cost calculation

6 Cost control

Case: Process stability

Case: Data gathering

MCT Cost control

7 Toolbox

Case: Kaizen and problem

MCT Toolbox

8 Causes and actions

Case: Root cause

MCT Causes and actions

MCT End

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MCT COQ approach

Let's continue with this MCT (multiple-choice test) to see what you have learned about the COQ approach

(One or more correct answers are possible, so make sure you tick all the right answers)

1. The objectives of the COQ approach are often:

Increase market share
Establish and distribute COQ indicators
Educate staff
Improve internal communication
Lower prices

2. In the PDCA cycle, the C stands for:

Data collection
Cost calculation
Check objectives
Find COQ optimum
Look for root causes

3. Do these quotes really belong to their authors?

Quality is conformance to requirements. Philip Crosby
Quality is anything that can be improved. Masaaki Imai
Quality is fitness for use. Kaoru Ishikawa
Quality is the degree to which a set of inherent characteristics of an object fulfils requirements. Joseph Juran

4. The costs of nonconformities over the life of the product cost us the most at stage:

Design
Development
Industrialization
Production and after sales service

5. The conditions for obtaining the success of the COQ approach include:

Successful internal communication
Cost reduction
Price drop
COQ procedure applied
COQ objectives are set
COQ indicators are measured and followed

2 Definitions and books T 57

3 Process approach T 57

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