COQ approach (cost of quality) free online course

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T 57D - Free demo course - E-Learning COQ approach - cost of quality - Measure quality

Presentation T 57

MCT Beginning T 57

1 COQ approach T 57

2 Definitions and books T 57

MCT COQ approach T 57

3 Process approach T 57

Case: Communication T 57

MCT Process approach T 57

4 Cost categories T 57

Case: Delegate work T 57

MCT Cost categories T 57

5 Cost calculation

Case: Customer and special order

Case: COQ distribution

MCT Cost calculation

6 Cost control

Case: Process stability

Case: Data gathering

MCT Cost control

7 Toolbox

Case: Kaizen and problem

MCT Toolbox

8 Causes and actions

Case: Root cause

MCT Causes and actions

MCT End

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MCT COQ approach

Let's continue with this MCT (multiple-choice test) to see what you have learned about the COQ approach

(One or more correct answers are possible, so make sure you tick all the right answers)

1. The objectives of the COQ approach are often:

Increase market share
Establish and distribute COQ indicators
Educate staff
Improve internal communication
Lower prices

2. The conditions for obtaining the success of the COQ approach include:

Successful internal communication
Cost reduction
Price drop
COQ procedure applied
COQ objectives are set
COQ indicators are measured and followed

3. The prerequisites for the implementation of the COQ approach include:

The cost calculation method is established
Total top management involvement
The staff suggestion system is well established
An inventory is carried out

4. Joseph Juran classifies the costs attributable to poor quality into the following categories:

Failures
Internal failures
External failures
Quality measurement
Prevention

5. In the PDCA cycle, the C stands for:

Data collection
Cost calculation
Check objectives
Find COQ optimum
Look for root causes

2 Definitions and books T 57

3 Process approach T 57

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