COQ approach (cost of quality) free online course

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T 57D - Free demo course - E-Learning COQ approach - cost of quality - Measure quality

Presentation T 57

MCT Beginning T 57

1 COQ approach T 57

2 Definitions and books T 57

MCT COQ approach T 57

3 Process approach T 57

Case: Communication T 57

MCT Process approach T 57

4 Cost categories T 57

Case: Delegate work T 57

MCT Cost categories T 57

5 Cost calculation

Case: Customer and special order

Case: COQ distribution

MCT Cost calculation

6 Cost control

Case: Process stability

Case: Data gathering

MCT Cost control

7 Toolbox

Case: Kaizen and problem

MCT Toolbox

8 Causes and actions

Case: Root cause

MCT Causes and actions

MCT End

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MCT COQ approach

Let's continue with this MCT (multiple-choice test) to see what you have learned about the COQ approach

(One or more correct answers are possible, so make sure you tick all the right answers)

1. The objectives of the COQ approach are often:

Increase market share
Establish and distribute COQ indicators
Educate staff
Improve internal communication
Lower prices

2. The costs of nonconformities over the life of the product cost us the most at stage:

Design
Development
Industrialization
Production and after sales service

3. In the cost iceberg, the hidden costs are, for example:

Supplier evaluation
Customer returns
Preventive maintenance
Metrology

4. Armand Feigenbaum says that the hidden factory corrects the mistakes of the official factory up to:

20%
60%
40%
30%

5. Do these quotes really belong to their authors?

Quality is conformance to requirements. Philip Crosby
Quality is anything that can be improved. Masaaki Imai
Quality is fitness for use. Kaoru Ishikawa
Quality is the degree to which a set of inherent characteristics of an object fulfils requirements. Joseph Juran

2 Definitions and books T 57

3 Process approach T 57

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