MCT COQ approach

1. In the cost iceberg, the hidden costs are, for example:

• Supplier evaluation
• Customer returns
• Preventive maintenance
• Metrology

2. Step 3 "Data analysis" of the COQ approach includes:

• The 5 S method
• Seeking the optimum of the COQ
• Classifying the costs by priority
• Updating the indicators

3. Controlling the costs of obtaining quality allows us, among other things, to:

• Identify and eliminate waste
• Stimulate the continual improvement process
• Set priorities knowingly
• Achieve unsuspected savings
• Search the culprit for the costs

4. The costs of nonconformities over the life of the product cost us the most at stage:

• Design
• Development
• Industrialization
• Production and after sales service

5. Do these quotes really belong to their authors?

• Quality is conformance to requirements. Philip Crosby
• Quality is anything that can be improved. Masaaki Imai
• Quality is fitness for use. Kaoru Ishikawa
• Quality is the degree to which a set of inherent characteristics of an object fulfils requirements. Joseph Juran