MCT COQ approach

1. Step 3 "Data analysis" of the COQ approach includes:

• The 5 S method
• Seeking the optimum of the COQ
• Classifying the costs by priority
• Updating the indicators

2. The prerequisites for the implementation of the COQ approach include:

• The cost calculation method is established
• Total top management involvement
• The staff suggestion system is well established
• An inventory is carried out

3. In the PDCA cycle, the C stands for:

• Data collection
• Cost calculation
• Check objectives
• Find COQ optimum
• Look for root causes

4. Joseph Juran classifies the costs attributable to poor quality into the following categories:

• Failures
• Internal failures
• External failures
• Quality measurement
• Prevention

5. The objectives of the COQ approach are often:

• Increase market share
• Establish and distribute COQ indicators
• Educate staff
• Improve internal communication
• Lower prices