COQ approach (cost of quality) free online course

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T 57D - Free demo course - E-Learning COQ approach - cost of quality - Measure quality

Presentation T 57

MCT Beginning T 57

1 COQ approach T 57

2 Definitions and books T 57

MCT COQ approach T 57

3 Process approach T 57

Case: Communication T 57

MCT Process approach T 57

4 Cost categories T 57

Case: Delegate work T 57

MCT Cost categories T 57

5 Cost calculation

Case: Customer and special order

Case: COQ distribution

MCT Cost calculation

6 Cost control

Case: Process stability

Case: Data gathering

MCT Cost control

7 Toolbox

Case: Kaizen and problem

MCT Toolbox

8 Causes and actions

Case: Root cause

MCT Causes and actions

MCT End

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MCT COQ approach

Let's continue with this MCT (multiple-choice test) to see what you have learned about the COQ approach

(One or more correct answers are possible, so make sure you tick all the right answers)

1. In the PDCA cycle, the C stands for:

Data collection
Cost calculation
Check objectives
Find COQ optimum
Look for root causes

2. Armand Feigenbaum says that the hidden factory corrects the mistakes of the official factory up to:

20%
60%
40%
30%

3. The conditions for obtaining the success of the COQ approach include:

Successful internal communication
Cost reduction
Price drop
COQ procedure applied
COQ objectives are set
COQ indicators are measured and followed

4. The objectives of the COQ approach are often:

Increase market share
Establish and distribute COQ indicators
Educate staff
Improve internal communication
Lower prices

5. In the cost iceberg, the hidden costs are, for example:

Supplier evaluation
Customer returns
Preventive maintenance
Metrology

2 Definitions and books T 57

3 Process approach T 57

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