MCT COQ approach

1. Do these quotes really belong to their authors?

• Quality is conformance to requirements. Philip Crosby
• Quality is anything that can be improved. Masaaki Imai
• Quality is fitness for use. Kaoru Ishikawa
• Quality is the degree to which a set of inherent characteristics of an object fulfils requirements. Joseph Juran

2. In the PDCA cycle, the C stands for:

• Data collection
• Cost calculation
• Check objectives
• Find COQ optimum
• Look for root causes

3. Controlling the costs of obtaining quality allows us, among other things, to:

• Identify and eliminate waste
• Stimulate the continual improvement process
• Set priorities knowingly
• Achieve unsuspected savings
• Search the culprit for the costs

4. The conditions for obtaining the success of the COQ approach include:

• Successful internal communication
• Cost reduction
• Price drop
• COQ procedure applied
• COQ objectives are set
• COQ indicators are measured and followed

5. The prerequisites for the implementation of the COQ approach include:

• The cost calculation method is established
• Total top management involvement
• The staff suggestion system is well established
• An inventory is carried out