MCT COQ approach

1. Do these quotes really belong to their authors?

• Quality is conformance to requirements. Philip Crosby
• Quality is anything that can be improved. Masaaki Imai
• Quality is fitness for use. Kaoru Ishikawa
• Quality is the degree to which a set of inherent characteristics of an object fulfils requirements. Joseph Juran

2. Step 3 "Data analysis" of the COQ approach includes:

• The 5 S method
• Seeking the optimum of the COQ
• Classifying the costs by priority
• Updating the indicators

3. In the PDCA cycle, the C stands for:

• Data collection
• Cost calculation
• Check objectives
• Find COQ optimum
• Look for root causes

4. Joseph Juran classifies the costs attributable to poor quality into the following categories:

• Failures
• Internal failures
• External failures
• Quality measurement
• Prevention

5. The objectives of the COQ approach are often:

• Increase market share
• Establish and distribute COQ indicators
• Educate staff
• Improve internal communication
• Lower prices