MCT COQ approach

1. Controlling the costs of obtaining quality allows us, among other things, to:

• Identify and eliminate waste
• Stimulate the continual improvement process
• Set priorities knowingly
• Achieve unsuspected savings
• Search the culprit for the costs

2. The conditions for obtaining the success of the COQ approach include:

• Successful internal communication
• Cost reduction
• Price drop
• COQ procedure applied
• COQ objectives are set
• COQ indicators are measured and followed

3. Armand Feigenbaum says that the hidden factory corrects the mistakes of the official factory up to:

• 20%
• 60%
• 40%
• 30%

4. The objectives of the COQ approach are often:

• Increase market share
• Establish and distribute COQ indicators
• Educate staff
• Improve internal communication
• Lower prices

5. In the PDCA cycle, the C stands for:

• Data collection
• Cost calculation
• Check objectives
• Find COQ optimum
• Look for root causes