MCT Context of the organization T 19

1. Examples of interested parties:

• Law and regulations
• Customers
• Stockholders
• Neighbours

2. To understand the needs and expectations of interested parties means to:

• Meet the products and service requirements
• Meet environmental protection requirements
• Review product and service requirements
• Meet occupational health and safety requirements

3. The review of product and service requirements:

• Is part of the process negotiate the contract
• Requires a feasibility study
• Addresses gap situations
• Is performed before acceptance of the order
• Ensures statutory and regulatory requirements are met

4. External issues that may affect the organization's performance are, among others:

• Social environment
• Regulatory environment
• Corporate culture
• Products and services

5. The integrated management system is:

• Established
• Documented
• Implemented
• Simplified
• Improved