MCT Context of the organization T 19

1. External issues that may affect the organization's performance are, among others:

• Social environment
• Regulatory environment
• Corporate culture
• Products and services

2. Examples of interested parties:

• Law and regulations
• Customers
• Stockholders
• Neighbours

3. To understand the needs and expectations of interested parties means to:

• Meet the products and service requirements
• Meet environmental protection requirements
• Review product and service requirements
• Meet occupational health and safety requirements

4. The review of product and service requirements:

• Is part of the process negotiate the contract
• Requires a feasibility study
• Addresses gap situations
• Is performed before acceptance of the order
• Ensures statutory and regulatory requirements are met

5. Internal issues that may affect the organization's performance are, among others:

• Technology environment
• Economic environment
• Products and services
• Corporate culture