MCT The company

1. A process creates, among other things:

• Added value
• Potential nuisances
• Quality
• Continual improvement

1. Ways to improve:

• Delight the customer in a profitable way
• Develop the conditions necessary to create the vision
• Develop the necessary conditions so that everyone can thrive
• Staff innovates, creates, tests, tries
• Staff eliminates waste
• Don't be afraid of making mistakes often

2. Questions to gain staff support for the company vision:

• What is your core business?
• What are the unknown needs of your customers?
• What product could surprise (delight) your customers?
• What are our values?
• What is our strategy?

2. The sell and purchase processes are:

• Management processes
• Realization processes
• Support processes

3. In the liberated company:

• Decisions are approved and validated by the hierarchy
• To lead is to feel, serve, suggest
• Behavior is based on values and trust
• Staff commitment is volontary and deep
• An unforseen event is an opportunity to learn
• Motivation is linked with bonuses and stability

3. The realization processes include:

• Design and develop
• Inspect production
• Acquire resources
• Maintain infrastructure
• Produce

4. A process is:

• Any support allowing the treatment of information
• An entity that provides a product
• Anyone who receives a product
• Activities that transform inputs into outputs

4. Ways to enrich corporate culture:

• Respect staff
• Let staff decide
• Change values and beliefs
• Encourage collective intelligence
• Make work fun
• Learn from one's mistakes

5. A process is determined, among other things, by its:

• Purpose
• Owner
• Strategy
• Documents and records

5. Principles and methods found in liberated companies:

• Equitable distribution of profits and fixed by law
• Reduce execution time as a strategic objective
• Sharing the vision
• Mutual trust
• Respect for staff
• Total transparent information
• Auto control
• Start-up spirit