MCT Practices

1. The best thing about a problem is that it's:

• Hidden
• Ancient
• Reported
• New
• Unique

2. Examles of good practices:

• Powerful unions
• Transparency of information
• Mutual trust and respect
• Small, empowered teams
• Recruitment carried out by the team

3. Quality management includes:

• Having an organization in silos
• Measure compliance with requirements
• A small-step improvement process
• The quality department is responsible for quality
• The goal is to improve effectiveness

4. Conditions for resolving problems:

• Have the necessary skills
• Dialogue freely
• Use familiar solutions
• Use the system approach
• Don't be afraid to make mistakes

5. Examples of testimonies:

• Freedom to do and to make mistakes
• Team reward
• Very flat organization
• Evaluation by colleagues
• Everyone can propose an idea without fear
• Individual bonuses