2 Definitions and books

 

2.1 Definitions

Definitions, terms, acronyms

2.2

The beginning of wisdom is the definition of terms. Socrates

The profusion of terms and expressions used for the name and type of management in the numerous books, articles and blogs on the liberated company is a little confusing. To know that we are talking about the same thing (liberating the energies of staff and the wisdom of leaders) we cite some of these notions below.

Some terms synonymous with liberated company:

 Some concepts used in the liberated company:

Definitions of liberated company:

Some definitions used in this module:

Agility: ability of a system to respond quickly to change
Anomaly: variation compared to what is expected
AV: added value
Conformity: fulfillment of a specified requirement
Control: ensure compliance with the specified criteria
COQ: cost of obtaining quality
Corrective action: action to eliminate the causes of nonconformity or any other undesirable event and to prevent their recurrence
Criticality: level of a potential risk
Curative action: action to eliminate a detected nonconformity
Customer satisfaction: top priority objective of every quality management system related to the satisfaction of customer requirements 
Customer: the one who receives a product
Defect: nonconformity related to a specified use
Direction: group or persons responsible for management at the highest level of the company
Dysfunction: deviation in the ability of a functional unit to perform a specified function
Effectiveness: capacity to perform planned activities with minimum effort
Efficiency: financial relationship between achieved results and resources used
Fail safe device: system allowing the prevention of errors by eliminating the human factor
Failure: variation of aptitude of a functional unit to satisfy a specified function
FMEA: Failure Mode and Effects Analysis
Gemba: from Japanese, = real place, in the field
Indicator: value of a parameter, associated with an objective, allowing the objective measure of its effectiveness
Interested party: person, group or organization affected by the impacts from a company
ISO: international organization for standardization
Kaizen: from Japanese, kai = change et zen = good (for the better, better), Kaizen = continual improvement
Management system: set of processes allowing objectives to be achieved
Manager: someone who gets results through other people
Nonconformity (NC): non-fulfillment of a specified requirement
Non-quality: gap between expected and perceived quality
Organization: a structure that satisfies a need
Poka-Yoké: from Japanese Poka – unintentional error, Yoké – avoid. See Fail safe device
Preventive action: action to eliminate the potential causes of nonconformity or any other undesirable event and to prevent their appearance
Problem: gap that must be reduced to obtain a result
Process: activities that transform input into output
Product (or service): any result of a process or activity
QCDSE: Quality, Cost, Deadline, Safety, Environment
Quality management system (QMS): everything necessary for the quality management of a company 
Quality management: activities allowing the control of an organization with regard to quality
Requirement: implicit or explicit need or expectation
Risk: likelihood of occurrence of a threat or an opportunity
Safety: aptitude to avoid an undesired event
Scrap: treatment of an unrecoverable product
SMED: Single Minute Exchange of Die 
SPC: Statistical Process Control
Stakeholder: person, group or company that can affect or be affected by an organization 
Supplier: the one who provides a product
System: set of interacting processes
TQC: Total Quality Control
Waste: anything that adds cost but not value
WWWWHHW: Who, What, Where, When, How, How much, Why

No performance without common language. Jean-François Zobrist

In the terminology of quality management systems, do not confuse:

Remark: each time you use the expression "opportunity for improvement" instead of nonconformity, malfunction or failure, you will gain a little more trust from your interlocutor (external or internal customer).

For other definitions, comments, explanations and interpretations that you don’t find in this module and in annex 06, you can consult:record explications

 gameMinute of relaxation. Cf. game: Effectiveness

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2.2 Books

Books related to happiness in the liberated company

 2.3

Reading is not necessary for the body, only oxygen is, but a good book oxygenates the mind. Dany Laferrière

explicationsBooks for further reading on quality:

When I think of all the books still left for me to read, I am certain of further happiness. Jules Renard

 Minute of relaxation. Paganini's violin concert performed with facial expressions.

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