MCT Beginning

1. Top management commits to:

• Share the vision
• Clarify the mission
• Establish the strategic plan
• Establish the quality policy
• Determine customer needs and expectations

2. In the near future, the notion of quality will be replaced by:

• Compliance
• Efficiency
• Performance
• Excellency
• Effectiveness
• Assurance

3. The audit report often contains:

• Opinions of the auditor
• Audit findings
• Proposals
• Audit conclusions
• Good practices identified

4. Tips for building customer loyalty:

• Regularly transmit the information to the departments concerned
• Show every customer that they are special
• Be responsive to any complaint
• Send customer satisfaction surveys often
• Avoid making promises you can't keep

5. The results of the internal audit:

• Are outputs of the management review
• Are inputs of the management review
• Allow to find opportunities for improvement of the QMS