MCT Beginning

1. The quality manager knows, among other thinhs, how to:

• Get organized
• Make time an ally
• Keep other wait
• Delegate work
• Drive changes
• Smile from time to time
• Promise to do better

2. The results of the internal audit:

• Are outputs of the management review
• Are inputs of the management review
• Allow to find opportunities for improvement of the QMS

3. The audit report often contains:

• Opinions of the auditor
• Audit findings
• Proposals
• Audit conclusions
• Good practices identified

4. Top management commits to:

• Share the vision
• Clarify the mission
• Establish the strategic plan
• Establish the quality policy
• Determine customer needs and expectations

5. Tips for building customer loyalty:

• Regularly transmit the information to the departments concerned
• Show every customer that they are special
• Be responsive to any complaint
• Send customer satisfaction surveys often
• Avoid making promises you can't keep