MCT Function

1. The quality manager supports the departments in:

• Documentation management
• Indicator monitoring
• The quality approach
• Management of process reviews
• Optimization of improvement opportuities

2. The quality manager is more:

• Orchestra conductor and not one-person-orchestra
• Expert and not project manager
• Inspiration and not master
• Director and not guide
• Boss and not consultant

3. Examples of quality manager obligations:

• Giving the green light for the launch of a new product
• Assist process owners
• Manage risks upstream
• Stop manufactoring
• Prepare the management review
• Promoting good practices
• Increase their own qualification

4. The position of the quality manager is to be:

• The representative of top management in the company
• The customer's ambassador in the company
• The representative of the company for the customer
• Top management contact for the customer

5. Ways to fulfill the mission of the quality manager:

• Monitor outgoing product compliance
• Create conditions in which staff enjoys working
• Anticipating the future
• Manage risks
• Encourage the sharing of ideas