MCT Competence

1. The quality manager knows, among other things, how to:

• Get organized
• Make time an ally
• Keep other wait
• Delegate work
• Drive changes
• Smile from time to time
• Promise to do better

2. The quality manager quickly assimilates:

• Company strategy
• General arganization
• The corporate culture
• The quality management system
• Quality tools

3. The knowledge of the quality manager includes, among others:

• Management system standards
• The distinction between special cause and common cause of variation
• Quality tools
• Consideration of stakeholders
• Quality terminology
• Legal and regulatory requirements

4. Examples of quality manager abilities:

• Behave like a leader
• Believe a priori that people are good
• Strive to influence rather than lead
• Dare to surprise
• Transmit knowledge

5. Activities of the quality manager with high priority:

• Monthly reports
• Customer returns
• Waste hunting
• Improvement of the QMS
• Staff involvement