MCT Competence

1. The position of the quality manager is to be:

• The representative of top management in the company
• The customer's ambassador in the company
• The representative of the company for the customer
• Top management contact for the customer

1. The quality manager quickly assimilates:

• Company strategy
• General arganization
• The corporate culture
• The quality management system
• Quality tools

2. The knowledge of the quality manager includes, among others:

• Management system standards
• The distinction between special cause and common cause of variation
• Quality tools
• Consideration of stakeholders
• Quality terminology
• Legal and regulatory requirements

2. The quality manager supports the departments in:

• Documentation management
• Indicator monitoring
• The quality approach
• Management of process reviews
• Optimization of improvement opportuities

3. The quality manager is more:

• Orchestra conductor and not one-person-orchestra
• Expert and not project manager
• Inspiration and not master
• Director and not guide
• Boss and not consultant

3. The quality manager is:

• Perceived as a constraint
• Curious
• Modest
• Ambitious
• Unifier
• Difficult to reach

4. The mission of the quality manager includes:

• Contribute to the sustainable development of the company
• Master the quality management system
• Improve the quality management system
• Support the achievement of excellent results
• Give their opinion as a technical expert in the company's trades

4. The quality manager knows, among other things, how to:

• Get organized
• Make time an ally
• Keep other wait
• Delegate work
• Drive changes
• Smile from time to time
• Promise to do better

5. Activities of the quality manager with high priority:

• Monthly reports
• Customer returns
• Waste hunting
• Improvement of the QMS
• Staff involvement

5. Examples of quality manager obligations:

• Giving the green light for the launch of a new product
• Assist process owners
• Manage risks upstream
• Stop manufactoring
• Prepare the management review
• Promoting good practices
• Increase their own qualification