Case: Importance of work
Introduction
How to raise staff awareness of the importance of work
Scope: Production or service company
Target group: Direction, quality manager, staff
Situation
An operator received technical training on a new machine tool but was not made aware of the importance of his work in terms of the potential risks of critical defects affecting quality. The operator uses the machine without understanding the importance of his work, which increases the risk of errors. Due to this lack of knowledge, he takes a shortcut in a control procedure, which can increase certain critical risks.
Challenge
The quality manager is informed of this nonconformity and, in agreement with top management, proposes:
Solution 1: Implementation of training on the importance of work
Solution 2: Implementation of a recognition and reward system
Solution 3: Use of an electronic document management system